Software Tool connects OEMs to their products.
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Press Release Summary:
SitePort(TM) suite helps OEMs support their customers and maximize machine performance. It provides access to customers' equipment controls, drives, PLCs, and software via Internet. It allows OEMs to provide customers with real-time technical support, emergency software backup and recovery services, analysis of equipment performance, response to equipment problems in real-time, and download of new equipment settings and software upgrades.
Original Press Release:
Ei3's New SitePort Tool Enables OEMs To Speed Problem Resolution and Boost Productivity of Equipment
New Tool Provides OEMs With Direct Access to Equipment Controls and Software
Montvale, NJ, February 27, 2002 - ei3 Corporation, a provider of online engineering and web-enabled applications that maximize manufacturing productivity, today announced SitePort(TM), a new tool that provides OEMs (Original Equipment Manufacturers) with universal access to customers' equipment controls and software. Using ei3's network to connect to customers' drives and PLCs, OEMs can maximize machine performance from any plant location with SitePort. This increases productivity for OEM customers, and yields new process efficiencies and cost savings for OEMs and their customers.
"SitePort empowers OEMs with the unique monitoring, analysis, and support capabilities of our specialized software and hardware," said Brett Smith, CEO of ei3. "Our on-line tools have significantly increased the manufacturing productivity of our clients' automated process lines. Making SitePort available to OEMs will extend our reach in manufacturing industries to help drive wide-scale adoption of our productivity tools." SitePort combines ei3's monitoring, analysis, reporting, data storage, and technical support capabilities to give OEMs a unique competitive advantage. As an Internet-based solution, SitePort enables OEMs to provide customers with real-time technical support, emergency software backup and recovery services, analysis of equipment performance, and quick download of new equipment settings and software upgrades. SitePort also enables OEMs to work with ei3's senior technical support staff to bolster their problem resolution capabilities.
"With SitePort, we can transcend traditional service levels to win new customers and ensure repeat business," said Paolo Raugei, Executive Vice President at Galileo Vacuum Systems. "SitePort not only enables us to respond to equipment problems in real-time, but it also allows us to take a proactive rather than reactive approach to machine performance." About ei3 Founded in March 1999, ei3 Corporation's mission is to improve productivity, optimize quality control and create greater process efficiencies for manufacturing companies through its advanced communications networks and Internet technologies. ei3's extensive monitoring, reporting and data analysis capabilities provide a view of the manufacturing process that is unprecedented in scope, detail and accessibility.
Offered as a suite of ASP software tools, ei3's SiteLine(TM), SiteWatch(TM), SiteWatch Mobile(TM), SiteTeam(TM), SiteSave(TM), SiteFlash(TM), SiteOutlook Sentinel(SM), SiteSetpoint(SM) and SitePort provide a complete productivity solution for manufacturers and converters. ei3 staffs a 24-hour, 365-day operations center to deliver on-line engineering support to manufacturers.
