Software supports Panasonic Toughbook 18 Tablet PC.
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Press Release Summary:
Intended for field service workers using PDAs, handhelds, laptops, and desktop PCs, FX Mobile couples field service automation software with pen-based laptop. It captures customer information while creating seamless wireless or direct connect communication between workers and office. Software provides real-time work orders; automated workflow; equipment and site history; customer, SLA, and entitlement information; parts inventory; e-mail messaging; and signature capture.
Original Press Release:
FieldCentrix Adds Support for Convertible Panasonic Toughbook 18 Tablet PC
Atlas Copco is first to equip its mobile workforce with the powerful new solution that couples leading field service automation software with the versatile pen-based laptop
Irvine, Calif. - April 20, 2004 - FieldCentrix. Inc., the largest and most experienced provider of wireless and Internet-based field service solutions, today announced its FX Mobile. software will now support the Panasonic Toughbook. 18 Tablet PC. The Tablet PC platform combines the power of Windows XP with the convenience of pen-based laptop computing, and provides FieldCentrix customers with a mobile field service management solution that is rugged, lightweight, wireless and convertible. FieldCentrix customer Atlas Copco Compressors Inc., the US-based subsidiary of the industrial group Atlas Copco, has selected the Panasonic Toughbook 18 as the device of choice for its Compressor group's U.S.-based mobile workforce. "Our service technicians require diagnostic tools that are only available on a laptop. However, they also wanted the ease of the touch screen found on PDAs," said David Anderson, customer services after-market manager, of Atlas Copco Compressors Inc. "FX Mobile on the Panasonic Toughbook 18 gave us the best of both worlds." FX Mobile software is designed for field service workers using PDAs, handhelds, laptops and desktop PCs. The software captures customer information while creating seamless wireless or direct connect communication between the field service workers and the office. It also provides the mobile workforce with real-time work orders; automated workflow; equipment and site history; customer, SLA and entitlement information; parts inventory; automatic time sheets; e-mail messaging; additional services requests; and signature capture. FieldCentrix provides the most comprehensive choices of mobile devices for its FX Mobile software. The Tablet PC is the latest addition to its list of qualified platforms. "As a member of the Panasonic Platinum Toughbook Vendor Partner program for the past several years, we have had great success with the Toughbook product line," said Bill Welch, vice president of sales at FieldCentrix. "We feel the Tablet PC platform will be a hit with our customers whose field service technicians need a rugged, wireless laptop that can be configured on-the-fly to meet their needs." "The Toughbook 18 easily converts from a powerful notebook PC to a convenient tablet PC with one quick swivel of the display," says Rance Poehler, president and general manager of Panasonic Computer Solutions Company. "Either way, it's wireless and fully-rugged. This product is ideal for field service technicians using industry-leading software applications from FieldCentrix."
About Panasonic
Panasonic Computer Solutions Company is the leading provider of ruggedized and wireless notebook PCs for mobile professionals in the USA. The company is a unit company of Matsushita Electronic Corporation of America, the principal North American subsidiary of Matsushita Electric industrial Co., Ltd. Of Japan (NYSE: MC), which recorded annual sales of $61.45 billion in the most recent fiscal year. Visit www.panasonic.com/toughbook for more information.
About Atlas Copco
Atlas Copco is a global industrial group headquartered in Stockholm, Sweden. The group, which was founded in 1873, today employs close to 26,000 people and manufactures products in 17 countries on five continents. Atlas Copco Group companies develop, manufacture and market electric and pneumatic tools, compressed air equipment and generators, construction and mining equipment, assembly systems and offer related service and equipment rental. More information is available on www.atlascopco-group.com.
About FieldCentrix
FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements - including technicians, customers, parts suppliers and the office - to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair and maintenance in the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, real estate services and building trade sectors. The company is headquartered in Irvine, Calif. and has offices throughout North America. For more information about FieldCentrix visit www.fieldcentrix.com.
