Software supports any size service operation.
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Press Release Summary:
SERVICEPower v5.1 incorporates architectural advancements to deliver new levels of scalability and performance. System with 32,000 field service technicians supports throughputs of 128,000 jobs/hr. It is supported by Web-based client modules, SERVICEPlanner and SERVICEAnalytics, which support day-to-day planning, operation, and reporting for field service operation. SERVICEMobility allows job details to be dispatched to wireless device using variety of communication technologies.
Original Press Release:
ServicePower Announces Release of Version 5.1
New release delivers unprecedented levels of scalability, performance, and reliability
Atlanta, GA; AFSMI S-Business Education Summit and Expo, Booths 507 and 606; October 7, 2002 -- ServicePower (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market based in Annapolis, MD, today announced a major new release of its flagship product SERVICEPower. Available immediately, Version 5.1 incorporates architectural advancements that allow it to deliver new levels of scalability, performance, and operational resilience that will be particularly attractive to world class companies with large-scale service operations.
"Designed with scalability that is limited only by available hardware, Version 5.1 is an extremely high quality workforce optimization solution that will handle any size of service operation-from very small shops running on a single desktop machine right up to a virtually unlimited number of field resources," commented Ian MacKinnon, president of ServicePower. "As Web-based appointment offering becomes more common in the marketplace, our customers can be confident we have the scalability to support the new business model," he added. While previous versions of SERVICEPower would support 50,000 appointments per day, tests have proven linear scalability and performance of Version 5.1 such that a SERVICEPower system with 32,000 field service technicians would support throughputs of 128,000 jobs per hour on suitable hardware configurations.
In addition to architectural changes that support massive scalability, the new release offers faster throughput with multiple job booking streams and improved performance in the areas of startup, appointment offering, and recovery/restart. "Version 5.1 is the result of an exceptional team effort within ServicePower, from design and development right through months of rigorous testing and validation," MacKinnon added. In addition, the new release was previewed with existing customers such as Avaya, Ecolab, and GE, all of whom provided design input based on their requirements as world-leading service companies.
"In addition to maintaining our lead in real-time scheduling and schedule quality for both on-line appointment offering and SLA jobs, Version 5.1 provides an excellent platform for the introduction of even more sophisticated capabilities in the future," MacKinnon pointed out. "The release of Version 5.1 is only the first phase of a project that will leverage our new architecture and modular structure to permit the rapid development of new functionality," he concluded.
SERVICEPower 5.1 is supported by Web-based client modules, SERVICEPlanner and SERVICEAnalytics, which support the day-to-day planning, operation, and reporting for a field service operation. A third module, SERVICEMobility allows simple job details to be dispatched to a wireless device using a variety of communication technologies.
About ServicePower
ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada, and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Accenture, Avaya Communication, BskyB, Ecolab, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com/.
