Software provides tools to manage technical support.
Share:
Press Release Summary:
TSC2 Help Desk v3.0 multi-user Windows application includes work order management system for tracking work requests and support issues. Work in progress and work history can be searched by date, service type, location, technician, or type of equipment. Equipment information system maintains inventory for tax, maintenance, security, and insurance purposes. More than 40 pre-defined reports and charts keep user informed of work order status and inventory.
Original Press Release:
Tech Support Management Powerhouse
KAB Software has released TSC2 Help Desk 3.0, a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface.
TSC2 Help Desk's work order management system tracks all work requests and support issues, from computer errors and user-requested enhancements, to hardware and network upgrades. Each work order has separate problem and resolution fields. It's easy to attach screenshots, files, or documents to any work order, and assign it to a specific technician. Due dates are assigned, and status notifications are emailed automatically.
It's easy to search work in progress or work history by date, service type, location, technician, type of equipment, or any user-defined fields. You can create an unlimited number of custom work order filters. Pop-up lists and auto-complete fields make entering information quick and easy.
TSC2 Help Desk's equipment information system makes it easy to maintain an inventory for tax, maintenance, security, and insurance purposes. You can record the make, model, purchase date, purchase order number, price, vendor, and warranty information for all of your hardware. For computer equipment, you can also track operating system, memory, drive information, IP address and more. The application automatically attaches equipment information to work orders, allowing technicians to see the repair and maintenance history of each piece of hardware. The system includes comprehensive searching, browsing, and reporting facilities that allow you to view complete equipment work history, or track down a particular machine.
TSC2 Help Desk's scheduler lets you create a shared calendar and schedule repairs, network upgrades, and staff meetings. You can even send automatic email notifications of scheduled events.
The application contains more than 40 pre-defined reports and charts to keep you informed about work order status and inventory. TSC2 Help Desk includes a web interface module that allows users to view and submit work requests over the Internet or intranet. There is also a network audit utility that lets you easily compile and import workstation information.
Whether you're a technical support manager who needs to track system maintenance and development issues, an equipment maintenance manager who needs to ensure that machines are being maintained and upgraded regularly, or an auditor who needs to ensure that proper tax and insurance records are maintained, TSC2 Help Desk has the tools that you need.
TSC2 Help Desk 3.0 runs under Windows 98/Me/NT4/2000/XP/2003. Pricing begins at $299(US). Multi-user and enterprise licenses are available. An Email Command Server add-on, which automatically processes work order submissions and updates by email, costs $199. A free 30-day evaluation copy is available. For additional information, contact KAB Software, 4A Water Wheel Drive, Montgomery, NY 12549 USA. Phone: (845) 818-9616 Fax: 845-689-3316 Email: sales@tsc2-helpdesk.com Internet: www.tsc2-helpdesk.com/.
