Software provides rules-based change management tool.

Press Release Summary:

FootPrints® Change Management provides rules-based engine to help desk and support organizations automate, manage, and report on IT change processes. Module includes built-in features to proactively track and manage change and approval processes related to aligning personnel and processes with technology. Additionally, solution can be used to streamline change requests, best practices, and other business processes as well as compliance initiatives.

Original Press Release:

UniPress Software Delivers New FootPrints Change Management Tool to Enable Help Desk and Support Organizations to Align Technology, Personnel, and Processes

Add-On Module to FootPrints 100% Web-Based Service Desk Provides a Comprehensive, Rules-Based Engine to Automate, Manage, and Report on All Types of IT Change Processes

Edison, NJ (September 20, 2005) - UniPress® Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced a new add-on module for its FootPrints® line of web-based service desk products. The new module, FootPrints Change Management, provides a powerful tool for help desk and support organizations to automate and control IT change management activities. FootPrints Change Management includes built-in features to proactively track and manage change and approval processes related to aligning personnel and processes with technology. Additionally the solution can be used to streamline all types of change requests, best practices, and other business processes and compliance initiatives such as Sarbanes-Oxley, HIPAA, and 21-CFR Part 11 (pharmaceutical) tracking.

Extending the capabilities of the FootPrints service desk product line, FootPrints Change Management provides change tracking and automation in a controlled, rules-based manner that includes built-in approval process capabilities to automate every stage of approval. This ensures that related communication workflow and processes are met. The tool provides help desk, support, and IT managers with a centralized repository to track and manage all changes, and ensures that a complete audit trail of every process is created and available for reference. In addition, FootPrints Change Management includes a comprehensive email notification system that ensures that the necessary individuals vote in a timely manner and are always aware of the status of all relevant changes. Approvals can be done either through a web screen or via email.

"For many organizations, controlling IT change management has become essential to increasing productivity, reducing costs, and improving service and support operations," explained Mark Krieger, President of UniPress Software. "The manual methods of aligning personnel, processes, and technology are time-consuming and often lead to inaccuracies. Having an automated, easy-to-use web-based system can significantly streamline processes and enable help desk and support organizations to proactively manage change."

Easily Create Customizable Approval Process and Workflows
Organizations can use the customizable approval workflow wizard for managing the rules governing change requests, including chain and mass approvals. The tool can also customize criteria for automatically setting off an approval process. It can work with customizable rules to determine what constitutes an approval or rejection, and it can create an unlimited number of approval processes. Additionally, each process can have multiple phases with different approvers.

Automate Approval Notification Processes
With FootPrints Change Management, approvers are instantly notified when a change request is awaiting their approval. Also, the tool can send automated email reminders when an approver has not responded, and it can notify all involved parties of the result when voting is complete.

Customize Approval Processes Without Programming or Complex Administration
FootPrints Change Management can automatically move a change request to another phase in the process when it meets approval criteria. Users can also customize the system so that upon approval or disapproval, another set of actions take place (i.e. start of another approval phase, change of status, re-assignment, etc.). Users can also customize email notifications for various stages of approval and configure permissions for access to approval information. Additionally, the system provides managers with the ability to correct errors using process and phase override.

Track Change Management Audit Trails and Activity
With FootPrints Change Management, organizations have the ability to: create a complete change management audit trail automatically with all issues, votes, and comments; schedule changes on a graphical calendar and report on the upcoming schedule of changes; use the built-in listing "My Active Approvals" to quickly view requests that require their vote; view change management activity with the customizable agent and administrator flashboards; and run automated, metric, historical, and change detail reports to track and monitor change activity, approval processes, and results.

Pricing & Availability
Available today, the FootPrints Change Management add-on module starts at $2,995 for up to eight agents. Volume, concurrent user, and site license pricing options are also available. Contact UniPress for additional product and pricing information at 1-800-222-0550.

About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by over 2,000 corporate organizations, government offices, and educational institutions, including Prudential Financial®, BHP Billiton® Petroleum, IBM®, Kampgrounds of America, Hunter Fan Company®, the IRS, and the University of Pennsylvania. UniPress' FootPrints software is available in numerous versions, along with add-on tools and best of breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at

UniPress® Software and FootPrints® are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.

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