Software provides real-time access to Help information.
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Press Release Summary:
Able to guide users through answers to software and computer questions, SmartHelp combines thousands of discrete training simulations, metadata database, and specialized search engine. It provides access proprietary content, delivering support by providing learning as needed, when needed, on real-time basis. Focus of this natural language search engine ranges from coursework accomplished outside flow of business to accessible help application during work day.
Original Press Release:
Three Point Technology Launches SmartHelp
New e-Learning paradigm revolutionizes real-time software support
GAINESVILLE, Fla., Sept. 14 / -- Three Point Technology, a premiere developer of interactive simulations for e-Learning, today announced the launch of SmartHelp. SmartHelp is a natural language search engine that combines the company's award-winning simulation technology with the ability to instantaneously guide users through answers to their software and computer questions.
"The launch of SmartHelp represents a significant breakthrough in eLearning; from a focus on coursework accomplished outside the flow of business to an accessible 'help' application designed to support performance and drive productivity within the work day," said Randy Burkhart, President and Chief Executive Officer of Three Point Technology. "By bringing SmartHelp to companies' flagship and custom applications, our corporate customers can provide their end users with accurate answers to their technology questions in one of the most accessible formats available."
"When someone has a software question, the last thing that person wants to do is search through thick manuals or wait for the help desk," said Dennis Suppe, Vice President of Technology for the company. "SmartHelp improves performance support by providing learning as needed, when needed, on a real- time basis."
Market data over the last decade indicates that knowledge retention rates for simulations are significantly higher than other modes of learning, driving powerful gains in productivity and cost reduction across organizations. With the introduction of SmartHelp, Three Point Technology combines the already proven learning methodology of simulations with the convenience of search engine technology by creating easy, fast and more intuitive navigation of technical challenges. SmartHelp's proprietary design consists of thousands of discrete training simulations, a metadata database and a specialized search engine.
"SmartHelp provides clients with a strategic asset to their own proprietary content," continued Burkhart. "With SmartHelp, the use of key software features increases, the cost of technical support plummets and technology assets are more fully leveraged. And there's a real need for this -- despite the critical nature of computer and technical training, we believe the market is underserved and ripe for innovation."
Three Point Technology plans to develop custom SmartHelp content for clients' proprietary applications as well as offer SmartHelp packaged with solutions for popular existing programs, including all versions of the Microsoft Windows operating system and Microsoft Office software suite.
About Three Point Technology
Three Point Technology is the premiere developer of interactive simulations for software and computer training. The company's unique set of proprietary authoring and delivery technologies is designed to effectively meet the substantial and growing corporate need for technical knowledge.
Building on more than 10 years of best in class simulations shipped with every version of Microsoft's operating systems since 1998, Three Point Technology seeks to propel the already stronger retention rates of simulation- based training to new levels of cost savings, knowledge transfer and real-time performance support.
About SmartHelp
Three Point Technology's SmartHelp is a natural-language search engine that uses interactive simulation technology to guide users through software and computer solutions. In contrast to many existing help methodologies, SmartHelp delivers easy, fast and more intuitive navigation of technical challenges providing real-time performance support on demand. For more information, please visit http://www.smarthelp.com/.
For detailed information about Three Point Technology and its products, call 800-352-4806, send an e-mail to sales@threepointtech.com or visit the company Web site at http://threepointtech.com/.
All trademarks, product and company names are the property of their respective owners.
CONTACT: Patrick Hughes of Three Point Technology, media@threepointtech.com
Web site: http://threepointtech.com/
