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Certified by VoiceXML Forum, Envox v6.2 facilitates development and deployment of open, standards-based voice solutions including interactive voice response, self-service, call center, alerts and notification, voice portal, carrier service, and enterprise communications. It includes embedded VoiceXML browser for executing VoiceXML scripts, runtime environment that supports up to 240 ports/server, and management tools for configuring, monitoring, and managing large-scale deployments.
Original Press Release:
Envox Worldwide Launches Envox 6.2
WESTBOROUGH, Mass., Jan. 31/ -- Envox Worldwide, a leading global provider of voice solutions, today announced the availability of Envox 6.2, the latest version of its open, standard-based communications development platform. Included in this new release are significant enhancements to the product's VoiceXML, VoIP and CTI capabilities.
"Envox 6.2 is the latest example of our commitment to providing our customers with 'best in class' products that satisfy their steadily evolving requirements," stated Mark D. Flanagan, president and CEO of Envox Worldwide. "There is an accelerating shift in the market today from closed-proprietary IVR systems to open, standards-based voice solutions. Our customers need the ability to quickly and easily develop, deploy and manage voice solutions that take advantage of new standards and emerging technologies like VoiceXML, speech recognition, VoIP and Web services."
Envox 6.2, which has been certified by the VoiceXML Forum, is a communications development platform that significantly reduces the time, cost and complexity of developing and deploying a wide range of open, standards- based voice solutions including interactive voice response (IVR) and enhanced self-service, call center, alerts and notification, voice portal, carrier service and enterprise communications. Specific enhancements available in the Envox 6.2 release include:
o Extensive support for VoiceXML-based speech engines that enable faster error correction and application tuning
o Expanded support for VoIP-based solutions, including extensive IP call control capabilities based on SIP
o Through support for Envox CTI Link(TM), which enables Envox-based voice solutions to integrate to leading IP PBXs, PBXs and ACDs, new CTI capabilities have been added including screen pops, intelligent call routing, and data transfers
o Support for Nuance SpeechPAK for Healthcare 2.0
o Support for Intel(R) NetStructure(TM) Host Media Processing (HMP) 1.3, which allows for boardless telephony solutions and reduced costs
Key features of Envox 6.2 include a graphical programming environment that reduces development time by 50% or more, an embedded VoiceXML browser for executing VoiceXML scripts, extensive integrations for leading telephony and speech products, a reliable runtime environment that supports up to 240 ports per server, and powerful management tools for easily configuring, monitoring and managing large-scale deployments.
Envox 6 is tightly integrated with Envox 6 VoiceXML Studio to create a complete VoiceXML offering. Developers using these products in combination gain the following capabilities:
o Additional development functions not included in the VoiceXML 2.0 specification, including integration with email, fax and Web systems; access to advanced call control functions such as conferencing, fax, PBX integration, ISDN signaling, ANI and DNIS-based actions, and intelligent routing; and extensive integration options for legacy systems, databases, enterprise applications and Web services
o A bridge between legacy systems and new VoiceXML-based solutions, allowing companies to leverage their prior investments in hardware, software, and solution development
o Seamless support for leading speech and telephony resources from Nuance, Intel and others
o A highly scalable, reliable and fault tolerant VoiceXML gateway
o The ability to deploy solutions in a wide range of telephony environments including analog, digital, VoIP, SS7 and more
o Powerful management capabilities that significantly reduce the time and cost of administrating large-scale installations
The Computing, Communications, and Media Services Group within the California State University, Sacramento is an example of an organization that was faced with prohibitive maintenance costs on their existing legacy IVR system and needed to switch to an open, standards-based solution to leverage the standards and technologies they were going to need in the future. As a result, they chose to replace their existing Avaya Conversant system and standardize on Envox 6.2 and Envox CTI Link(TM) for their call center services. Their Envox-based call center solution is currently in the final testing stage and is expected to be deployed within the first half of 2006.
"We selected Envox 6.2 because we needed a fully redundant solution that would provide a more flexible and modular front-end to the multiple call centers that we operate than the legacy system we had in place before," said Abhay Chaturvedi of University Telecommunication Services. "As a result, we gained important functionality, while reducing our costs."
In addition to its extensive functionality, Envox 6.2 lowers the total cost of ownership by providing outstanding price/performance advantages and an ability to leverage prior investments in hardware, software and application development. It also provides a smooth migration path to the new standards and emerging technologies that will be required in the future. Envox 6.2 is an award-winning alternative for enterprise customers and service providers who are faced with exorbitantly high maintenance costs on their legacy IVR systems.
To learn more about Envox 6, or download an evaluation copy of the software, please visit http://www.envox.com/software/Envox-6.asp.
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software products and related services dramatically reduce the time, cost, and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox products are available through a network of global channel partners. For more information, please visit http://www.envox.com/.
CONTACT: Catherine Van Evans of Envox Worldwide, +1-508-871-7604;
