Software optimizes shift planning.
Press Release Summary:
Part of ServiceOptimization Suite, ClickRoster builds rosters around business goals of organization. It helps companies overcome challenges of organizing workers into appropriate shifts to meet service demand, while taking into account demand coverage, employee working preferences, skill mix, capacity, cost, compliance with state and industry rules and regulations, and need to balance undesirable shifts such as weekends and holidays.
Original Press Release:
ClickSoftware Adds Shift Planning Capabilities to ServiceOptimization Suite
New ClickRoster Application Enables Better Demand Coverage, Happier Workers and Better Customer Satisfaction
BURLINGTON, Massachusetts, January 31/ -- ClickSoftware Technologies Ltd. (Nasdaq: CKSW), a leading provider of workforce and service optimization solutions, today announced the general availability of ClickRoster, an optimized shift planning application and the newest addition to the company's ServiceOptimization Suite.
ClickRoster helps service organizations overcome the challenges of organizing their workers into the appropriate shifts needed to meet service demand. If not planned correctly, rosters can lead to imbalanced coverage of customer demand, overstressed workers and ultimately low customer satisfaction levels.
ClickRoster is designed to help service organizations optimally staff shifts of workers while taking into account demand coverage, employee working preferences, skill mix, capacity, cost, compliance with applicable state and industry rules and regulations, and the need to balance undesirable shifts-i.e. weekends, holidays, etc.-among appropriate employees.
Essential to creating the roster are the high level business goals of the organization, which is the crux around which ClickRoster's optimization functions. Whether the strategic goal is to maximize demand coverage by certain job types, minimize cost, or some combination of the two, ClickRoster builds its rosters around these goals and the appropriate weighting of each.
In addition to benefiting the service organization and the company at large, ClickRoster is also an ideal solution for companies that are struggling with managing union requests or are simply aiming at accommodating employee work preferences. In either situation, the net result is a happier, less stressed workforce that is able to deliver better service to a company's end customers.
"When it comes to shift planning, the considerations involved in deciding on the shifts of any one employee can be numerous," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "Taking into account that a service organization may have tens, hundreds, even thousands of employees to organize into shifts in different geographies and organization units, the need for an intelligent tool to manage this process automatically and optimally becomes apparent."
The ClickRoster application was developed over the last year by ClickSoftware's product development team. It is the second new addition to the ServiceOptimization Suite in the last 12 months-the new generation of ClickMobile was announced in May 2005-and it is evidence of ClickSoftware's commitment to solving field service problems by taking a holistic approach to optimization in the service chain.
"True service optimization does not come from having a 'good' scheduling tool or a 'good' rostering tool functioning on its own in an organization," BenBassat said. "True service optimization happens when an organization is able to reliably forecast demand for a given period of time, plan for the resources needed to cover that demand, and then plan shifts and daily schedules in an optimized way to make best use of resources. Enabling well synchronized optimization throughout this chain of events is the foundation of service chain optimization; a concept that ClickSoftware pioneered. The addition of ClickRoster to our solution lineup serves to make our offering stronger still."
About ClickSoftware
ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload
forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics-connecting all organizational levels and functions. The company is located in Burlington, Massachusetts, and in Israel, with offices in Europe and Asia Pacific.
For more information about ClickSoftware, please call +1-781-272-5903
or 888-438-3308, or visit www.clicksoftware.com.
Contacts: Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273, liz.avery@clicksoftware.com
