Software optimizes quality monitoring in contact centers.
Share:
Press Release Summary:
Fully integrated into MynaVoice voice recording system, browser-based MynaVoice Evaluation monitors quality of contact centers' customer services. Recorded calls can be retrieved and replayed by whoever needs them, wherever they are. Program collates call review feedback on sales, service, and customer satisfaction, which can be shared across organization. Reporting function allows users to determine trends, pinpoint opportunities, and identify issues of concern.
Original Press Release:
Browser-Based Evaluation Application Improves Quality Monitoring in Contact Centers
ALKMAAR, The Netherlands, September 19--CyberTech Telecom Development in the Netherlands has launched MynaVoice Evaluation, a browser-based application for monitoring the quality of contact centers' customer services. The application is fully integrated into the MynaVoice voice recording system (VRS) and enables contact centers to gain more insight into how they can make their customer interaction management more effective.
As MynaVoice Evaluation is browser-based, recorded calls can easily be retrieved and replayed by whoever needs them, wherever they are. And as it is fully integrated into the MynaVoice Recording System, contact centers benefit from having a complete range of recording features and call evaluation functions in one comprehensive product. The application's quality monitoring functions help contact centers improve their quality control, liability management, agent productivity, and customer satisfaction. It collates call review feedback on sales, service and customer satisfaction that can be shared across the organization. What's more, the application's reporting function allows users to determine trends, pinpoint opportunities, and identify issues of concern.
MynaVoice Evaluation helps contact centers understand customer experience and increase customer loyalty. This fully-integrated application ensures a return on investment and avoids the unnecessary and high cost of stand-alone applications.
About CyberTech
CyberTech B.V. in the Netherlands develops and produces a wide range of hardware and software solutions for the control, reproduction, analysis and assessment of multi-media communications. CyberTech strives to be innovative by focusing on unique telecommunication solutions with added value. The solutions are distributed, either as an end-user version or OEM version, through a global network of certified agents, distributors and technology partners. Some of the world's leading brands and recorder manufacturers use CyberTech interfaces in their products. www.mynavoice.com
For more information: CyberTech B.V. - Arno Sybrandy, Tel. +31-72-564-6544 - E-mail arno.sybrandy@cybertech.nl
