Software optimizes outbound broadcast messaging.
Press Release Summary:
Combining blended contacts with IVR and TTS, Noble® Messenger lets companies send information to customers without taking agent resources away from other services. Special offers, service reminders, welcome messages, renewal notices, collection calls, and time-sensitive announcements can be handled through Messenger's automated agent-less outbound messaging system. In response, customers can confirm appointments, place orders, pay bills, or speak with live agent.
Original Press Release:
Noble® Messenger Improves Outbound Broadcast Messaging to Help Companies Save Time and Money
Global leader in contact center technology offers agent-less system for timely customer contacts
Atlanta, GA - January 22, 2008: Noble Systems Corporation, a global leader in innovative contact center technology solutions, introduces Noble® Messenger, a powerful integrated solution for broadcast messaging. Noble Messenger helps companies manage outbound customer communications while making the most of its agent resources to save time and reduce costs.
Noble Messenger allows companies to send information to their customers quickly, without taking agent resources away from other services. Special offers, service reminders, welcome messages, renewal notices, collection calls, and time-sensitive announcements can be handled in-house through Messenger's automated 'agent-less' outbound messaging system, so agents can focus on other activities. Messenger offers a truly integrated broadcast messaging platform, combining blended contacts with IVR and TTS, for total control of messaging programs. The customer can respond with the ability to confirm appointments, place orders, receive notifications, pay bills, or even speak with a live agent.
Companies can manage their programs and messages with ease and save money, and eliminate the need for a third-party service.
"Noble Messenger allows us to set up our own messaging programs, so that we were able to replace our outside service. We have much more control over our activities now, and we are saving money. The monthly cost of our old out-sourced broadcasting service alone was almost as much as the monthly cost to run our entire Noble platform," observes Noble Systems' client Garry Isham, President of Edward Sloan and Associates, Inc., a Texas-based collection agency servicing medical and utility accounts.
James K. Noble, Jr., President & CEO of Noble Systems, says, "Noble Messenger is designed to make it easy to quickly create outbound broadcast messaging programs via our user-friendly toolset, giving them complete control of their automated messaging programs, rather than relying on outside providers. As a part of our complete Noble® Solution for contact center management, this 'agent-less' platform helps our users save resources and improve efficiency."
Contact: Lee Allum
VP Marketing
(t): 888.8.NOBLE.8 (888.866.2538)
404.851.1331 x. 538
(e): lallum@noblesys.com
4151 Ashford-Dunwoody Rd | Atlanta, GA 30319
(t): 404.851.1331 | (f): 404.851.1421 | www.noblesys.com
About Noble Systems®
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at 1,000+ client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble® Solution includes advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the
first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesys.com.
Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation.
