Software offers Web browser access for data management.
Press Release Summary:
Tivoli® Web Access for Information Management v1.2 provides access to service management data and employs browser-based interface to Tivoli Information Management for z/OS®, which provides facility to manage daily service management activity. Software also offers out-of-the-box business logic and data views for Information Technology Infrastructure Library-based processes for Incident, Problem, Service Request, and Change Management.
Original Press Release:
IBM Tivoli Web Access for Information Management V1.2: Web Browser Access Offering Flexibility and Ease-of-Use for Incident, Problem, Service Request, and Change Management
Overview
Access to service management data has never been easier with the new IBM Tivoli® Web Access for Information Management V1.2. Its ubiquitous browser-based interface to IBM Tivoli Information Management for z/OS® provides a more powerful, easier-to-use facility to manage daily service management activity. Adding to the extensive functional capabilities of IBM Tivoli Information Management for z/OS and IBM Tivoli Web Access for Information Management V1.1, the new version of Tivoli Web Access for Information Management now offers out-of-the-box business logic and data views for Information Technology Infrastructure Library (ITIL)-based processes for Incident, Problem, Service Request, and Change Management. These out-of-the-box provisions help to get you going quickly. The Web Access toolbox has been significantly enhanced and includes:
· Improved ability to migrate IBM Tivoli Information Management for z/OS-based 3270 panels and business logic into the Web Access environment
· New and improved TSXs (Terminal Simulator Exec) to build and manipulate your Data Model
· More powerful HTML generation capabilities that take advantage of the Data Model and control parameters to generate HTML
· Enhanced knowledge-based search capability, offering configuration flexibility to help meet the needs of a wide range of users
Planned availability date
May 7, 2004
At a glance
IBM Tivoli Web Access for Information Management V1.2 offers:
· Out-of-the-box Incident, Problem, Service Request, and Change Management functions
· Improved knowledge-based search capabilities
· Flexible configuration to meet unique record management and reporting needs
· New Ad Hoc reporting
· FAQ-like support and single search box capability
For ordering, contact:
Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL Reference: LE001
