Software offers visibility into current employee performance.
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Press Release Summary:
GMT Performance Management helps align frontline execution with corporate objectives by focusing employee behavior on important activities. Fully integrated performance management and analytics system gives enterprise-wide visibility down to individual employee level. Software allows setting of objectives, visibility for each employee into progress against these objectives, identification and root cause analysis of performance issues, and opportunity for ongoing feedback and coaching.
Original Press Release:
GMT Brings Affordability and Ease of Use to Performance Management
-New solution helps businesses align frontline execution with corporate strategy
LAS VEGAS, Nov. 14 / - BAI Retail Delivery Expo (GMT BOOTH # 2533) - GMT Corp., an industry leader in enterprise workforce and cash optimization solutions, today announced its newest solution, GMT Performance Management, that delivers affordable, easy-to-use, and rapidly- deployed capabilities that were previously available only to the high-end market and through complicated implementations. Together with the GMT Planet workforce optimization solution, the new offering completes a fully-integrated performance management and analytics system for enterprise-wide visibility down to the individual employee level.
GMT Performance Management is a suite of tools and methodologies that help align frontline execution with corporate objectives by focusing employee behavior and effort on activities that are most important. GMT Performance Management combines: objective setting, visibility for each employee into progress against those objectives, identification and root cause analysis of performance issues, and the opportunity for ongoing feedback and coaching.
The new GMT offering opens up performance management data beyond the top executive level - delivering actionable intelligence to the right employees, whether mid-level managers or frontline employees and agents. Also, small and mid-sized companies, with dozens to thousands of employees, can now integrate both historical and real-time enterprise data into balanced scorecards that drill down into the performance of any group of employees - whether at the corporate, regional, district, team, branch, and individual levels.
With GMT Performance Management, organizations from branch offices to frontline contact centers can have affordable but complete visibility into current performance as well as short- and long-term trends in order to monitor and meet key objectives in different regions and offices. As a result, GMT customers can further lower costs, enhance customer service, and increase revenue throughout the enterprise.
For instance, contact centers can use the real-time performance dashboards to graphically compare actual key performance indicators (KPIs) to targets, such as service level and cross-sells or up-sells, as well as projected service level for the day or week. Managers can see both effectiveness at answering calls (e.g., abandon rates, service level, resolution on first call rate, sales per call) and efficiency (e.g., average handle time, cost per call). Back offices can monitor progress towards processing goals as well as center efficiency on a real-time basis.
To provide a complete picture of enterprise performance, the new GMT solution integrates both the rich information about workforce supply-and-demand from GMT Planet as well as other systems data such as: error rates, cross-selling information from customer relationship management (CRM) systems, training scores, cash overages or shortages, and even dress code violations.
"By delivering products with comprehensive, leading capabilities to our clients, GMT has staked out a top position in integrated enterprise performance management as well as workforce optimization," said Simon Angove, chief executive officer of GMT. "With visibility comes accountability - organizations now have a suite of tools that ensure employees are in the right place at the right time delivering the right results."
General availability of the new solution is scheduled for the first quarter of 2007.
ABOUT GMT
GMT's workforce and cash optimization solutions create competitive advantage by enabling companies to improve customer service and sales, while decreasing their variable expenses. The company's product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools - together delivering a complete solution that is priced to deliver quick return on investment. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Nielsen Media, Pizza Hut, SunTrust, UPS, Washington Mutual and Wells Fargo. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.
Source: GMT Corp.
Web site: www.gmt.com/
