Software offers IT service management solution.
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Press Release Summary:
Enabling automation of tasks and complex processes typically requiring manual oversight, Process Manager v4.0 features online workflow resource center with predefined multiple process templates, and directly integrates with Microsoft® Active Directory and BMC® Remedy® service desk. It comes with module that provides in-depth reporting and monitoring of IT and other management processes to support audit reporting and other business needs.
Original Press Release:
LANDesk Process Manager 4.0 Raises IT Service Management Bar
SALT LAKE CITY, May 9 -- LANDesk Software, Ltd. a leading provider of IT service management solutions for desktops, servers and mobile devices, today introduced LANDesk® Process Manager 4.0, a management tool that enables the automation of tasks and complex processes requiring manual oversight in nearly any organization. The new solution features an online workflow resource center with multiple process templates, and also directly integrates with Microsoft® Active Directory and BMC® Remedy® Service Desk, a premium service-desk capability.
"LANDesk Process Manager 4.0 is the next step in our strategy to deliver IT service management solutions that increase bottom-line business value," said Steve Workman, vice president of product management for LANDesk. "It ensures the consistent and repeatable execution of common IT tasks, and includes an online resource center with a number of predefined templates that are customizable, easy to use, and help just about any department in an organization meet compliance needs and organizational objectives."
LANDesk Process Manager 4.0 integrates with other IT tools such as the identity and security layers in Microsoft's Active Directory, and support incidents within BMC Remedy Service Desk. Combining LANDesk's process automation capability with BMC Remedy Service Desk incidents helps streamline support processes, improve operational efficiencies, and facilitate compliance with ITIL service and support processes.
"Through our testing and use of this solution, we have found that a number of internal departments will be able to successfully automate internal processes that previously required manual oversight. This is a leap forward in bottom-line efficiency and it is exciting to participate in this initiative that can benefit the entire organization," said James Mascaro, aQuantive's director of technology support services.
LANDesk Process Manager 4.0 also introduces a new reporting module which provides in-depth reporting and monitoring of IT and other management processes to support audit reporting and other business needs. These reports are available via the web, providing needed content for those remote and often traveling executives and system administrators.
The new LANDesk® online workflow resource center offers a number of process templates for actions such as patch management, provisioning for Microsoft's Windows Vista(TM) operating system and other server and desktop operating systems, asset lifecycle management, new hire requisitions, contracts and equipment management and more. Templates are designed so that users can populate each process with customized content unique to their organization through the solution's easy-to-use drag and drop graphical interface.
Pricing and Availability
LANDesk® Process Manager 4.0 is immediately available through LANDesk® Expert Solution Providers (ESPs). Pricing starts at a manufacturer's suggested retail price (MSRP) of $35,000 (USD) for any organization under 1,000 employees, increasing to an MSRP of $190,000 (USD) for any enterprise with more than 10,000 employees.
About LANDesk Software
LANDesk Software, Ltd. an Avocent company, is a leading provider of systems, security, and process management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables thousands of organizations to easily deploy and use end-to-end management solutions. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia, and can be found on the Web at www.landesk.com or by calling 1-800-982-2130.
About Avocent Corporation
Avocent delivers IT operations and infrastructure management solutions for enterprises worldwide, helping customers to reduce costs and simplify complex IT environments via integrated, centralized in-band and out-of-band hardware and software. Additional information is available at: www.avocent.com.
Source: LANDesk Software, Ltd.
CONTACT: LANDesk Software, +1-800-982-2130
Web site: www.landesk.com/
