Software offers business service management solution.
Press Release Summary:
Associating business services to supporting application infrastructure, Vantage Service Manager provides cohesive view of service delivery and enables IT organization to communicate with their business counterparts for service delivery in business terms. Suited for IT and line-of-business users to meet needs of enterprise customers, software delivers prepackaged dashboards which provide real-time and historical information regarding business-critical services.
Original Press Release:
Compuware Introduces Business Service Management Solution
DETROIT, May 15 -- Compuware Corporation (NASDAQ:CPWR) today announced the introduction of Vantage Service Manager, a business service management solution that enables organizations to optimize IT service delivery in accordance with business needs. Vantage Service Manager, based on Compuware's recent acquisition of Proxima Technology's Centauri Business Service Manager, has been fully integrated into the Compuware Vantage product line and enhanced to further meet customers' needs.
Despite a significant investment in application and infrastructure management tools as well as service desk software, IT leadership and their line-of-business counterparts often lack effective means to align IT service delivery with business objectives. Vantage Service Manager directly addresses this by associating business services to the supporting application infrastructure. This provides a cohesive view of service delivery -- enabling the IT organization to effectively communicate with their business counterparts and maximize operational effectiveness.
"One of the potential benefits of using a Business Service Management tool is that it helps IT present to its business unit customers a business-oriented display of how well IT services are performing in support of critical business processes," stated Debra Curtis, Gartner Research Vice President in the October 2005 Business Service Management Software, SLA Monitoring and Reporting Tools Likely to Merge. BSM products "identify the IT services impacted by IT component problems, helping to prioritize operational tasks and support efforts relative to business impact."
Vantage Service Manager is now a fully integrated component of the Compuware Vantage suite of products. Compuware Vantage enables business- driven service delivery by bringing together business service management, end- user experience monitoring and application analytics with infrastructure and service desk metrics, whether provided by Compuware solutions or by third- party tools. This unique combination provides customers with a real-time, comprehensive perspective on service delivery to achieve service excellence and business/IT alignment.
"Compuware Vantage Service Manager lets us know the level of service that is being provided to customers, in real-time, and allows us to measure customer satisfaction levels," said Jon Greaves, Sun Microsystems Distinguished Engineer and Chief Technology Officer, Global Customer Services. "Having real-time information on the quality of service enables us to be more flexible and to better respond to our business customers' ever-changing needs."
Vantage Service Manager delivers prepackaged dashboards for IT and line- of-business users in order to better meet the needs of enterprise customers. These out-of-the-box dashboards provide real-time and historical information regarding business-critical services, enabling enterprises to quickly achieve value from their BSM implementation.
"IT organizations are looking for a solution that provides an integrated, comprehensive perspective on service delivery," said John Williams, Senior Vice President of Product Management and Strategy at Compuware Corporation. "Vantage Service Manager enables IT to effectively engage with line-of- business counterparts in order to communicate service delivery in business terms and to optimize service delivery based on business priorities and business impact."
Compuware Corporation
Compuware Corporation maximizes the value IT brings to the business by helping CIOs more effectively manage the business of IT. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including more than 90 percent of the Fortune 100 companies. Learn more about Compuware at http://www.compuware.com/.
Press Contact
Doug Anter,
Compuware Communications and Investor Relations,
doug.anter@compuware.com,
313-227-0127
For Sales and Marketing Information
Compuware Corporation,
One Campus Martius, Detroit,
MI 48226,
800-521-9353,
http://www.compuware.com/
FCMN Contact: doug_kuiper@compuware.com
Source: Compuware Corporation
Web site: http://www.compuware.com/
