Software links communications with business applications.
Press Release Summary:
Avaya directory enabled management (DEM) v3.1 interface acts as building block, intelligently connecting enterprise business applications with IP telephony software, messaging systems, and media servers. With this software, communications resources can be configured and controlled dynamically based on business logic. Link between DEM server and company's Avaya communication switch is encrypted, and each software release supports up to 50 communication systems.
Original Press Release:
Avaya Introduces 3rd-Generation Directory Enabled Management (DEM) Interface to Link Intelligent Communications with Business Applications
- Avaya DeveloperConnection members Consistacom, Starfish and RedSky now creating DEM-compatible applications that help businesses get more from their communications infrastructure
BASKING RIDGE, N.J., Dec. 6 -- Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services, today introduced its new third-generation directory enabled management (DEM) interface, a building block that intelligently connects enterprise business applications with IP telephony software, messaging systems and media servers. Avaya DEM makes it easier for companies to link communication systems with business applications and drive new operating efficiencies and cost-savings throughout an organization.
Using DEM, communications resources can be configured and controlled dynamically in brand new ways based on business logic. For example, adding a new employee to a Human Resources database might automatically trigger the provisioning of a new phone extension and voicemail inbox.
Companies can incorporate Avaya DEM capabilities into their operations by writing their own custom applications, by turning to the Avaya Professional Services team for development support, or by using a member of the Avaya DeveloperConnection program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. Avaya DeveloperConnection members writing DEM-compatible software include Consistacom for contact centers, RedSky Technologies for e911 and Starfish for a variety of custom applications.
"By using Avaya DEM to integrate sophisticated directory tools into their enterprise, businesses are able to use communications as a strategic business tool and unleash powerful new capabilities that build bottom-line value," said Micky Tsui, vice president and general manager, communications systems division, Avaya. "For example, an administrator for a large corporate network might save time and dramatically reduce costs by using DEM to make system-wide changes to multiple communication switches -- quickly and automatically."
DEM supports standards-based application programming interfaces (APIs), making it easy to integrate communications with popular off-the-shelf Lightweight Directory Access Protocol (LDAP) server software, including Microsoft Active Directory and ADAM, Sun iPlanet and Novell eDirectory, among others.
With the new 3.1 release of DEM, Avaya adds support for Avaya Modular Messaging, a standards-based IP voice and fax messaging platform. The new release also improves both security and scalability. For example, the link between a DEM server and a company's Avaya communication switch is now encrypted. Also, DEM's capacity is doubled to support up to 50 communication systems with a single software release -- reducing hardware needs and lowering costs.
Avaya DEM 3.1 is now generally available globally.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com/.
