Software lets utilities receive near-real-time data.
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Press Release Summary:
Enterprise Business Intelligence (EBI) for Customer Care and Billing v2.0.1 bridges gap between customer information and strategic initiatives. Software lets utilities drill down into data to uncover root causes of problems, accelerating analysis of business data such as revenues, collections, billed usage, and service levels. Option of receiving near-real-time extracts in continuous stream suits companies with time-sensitive applications.
Original Press Release:
SPL Unveils Upgrade of Enterprise Business Intelligence for Customer Care & Billing, Enabling Utilities to Receive Near-Real-Time Data
SAN FRANCISCO, Sept. 13 -- SPL WorldGroup has released an upgrade of its popular Enterprise Business Intelligence (EBI) for Customer Care & Billing (CC&B) software. SPL is a leading provider of strategic utility management software solutions to the global utility market.
"This upgrade, version 2.0.1, provides the option of receiving near-real-time extracts in a continuous stream," said Brian Owenson, sr. director, product management for SPL. "This is particularly important for companies that are using EBI for time-sensitive applications like monitoring outages."
SPL EBI is designed to bridge the gap between customer information and strategic initiatives. Utilities can use SPL EBI to accelerate the analysis of data on revenues, collections, billed usage, service levels, churn and other areas of the business. It lets companies drill down into data to uncover the root causes of problems, enabling them to develop timely and reliable solutions.
"A number of forward-thinking utilities -- including PowerSeraya Ltd., Barbados Power & Light, and Trinity Electric Cooperative -- have selected SPL EBI to stay ahead of developments in a fast-changing business. EBI is designed to put information in the hands of decision-makers quickly and with much less risk than is normally associated with data warehouse projects," Owenson said.
"The upgrade we're announcing today will further enhance the usefulness of this cost-effective, configurable and scalable product," he said.
About SPL
SPL (www.splwg.com) delivers strategic utility management software applications that help utilities around the world achieve competitive advantage and excellence in business performance, while ensuring a lower total cost of technology ownership. SPL solutions in customer care and billing, enterprise asset and work management, mobile workforce management, outage and distribution management and enterprise business intelligence are specifically designed for energy, water, and service companies. Working with systems-integration and technology partners around the world, SPL has an unparalleled record of implementation success. SPL focuses on clients' return on investment and fosters long-term relationships based on confidence and trust. Visit SPL at www.splwg.com or call +1-866-468-6775 (San Francisco), +33-1-4445-6600 (Paris), or +61-2-8258-8200 (Sydney). Within the US and Canada, call +1-800-275-4775.
CONTACT: SPL WorldGroup, San Francisco, +1-866-468-6775, or Paris, +33-1-4445-6600, or Sydney, +61-2-8258-8200, or within the US and +Canada, +1-800-275-4775
