Press Release Summary:
Upgradeable IT service management solution, ITSM Express v2.0, is aligned with IT Infrastructure Library and integrates BMC products to meet demands of mid-market users addressing service, performance, and compliance issues. Modular software includes integration engine as part of BMC Service Desk Express solution and offers control of service management processes through automation. Performance monitoring and event management capabilities lend to optimization of resource utilization.
Original Press Release:
Customers Integrate and Automate IT with Latest Release of BMC Software's ITSM Express
HOUSTON, March 27 -- BMC Software (NYSE:BMC) today announced the availability of ITSM Express 2.0, a fully integrated and upgradeable IT Service Management solution for mid-market customers.
Aligned with the IT Infrastructure Library (ITIL(R)), ITSM Express 2.0 is a modular solution that integrates BMC's industry-leading products to meet the demands of mid-market customers seeking to address service, performance, and compliance issues.
Already the market's most widely deployed IT service management solution, ITSM Express now includes a new integration engine as part of the BMC Service Desk Express solution that provides out-of-the-box two-way integration for ITSM Express, as well as new discovery, configuration, and knowledge management tools.
The new offering delivers integrated, scalable components and expands upon BMC's commitment to Business Service Management (BSM) by enabling organizations to reap greater business benefits from IT. The integration between ITSM Express 2.0 and Service Desk Express further establishes BMC as the market leader in IT Service Management and differentiates BMC from competitors, including FrontRange, Numara, and Touchpaper.
"With the introduction of ITSM Express 2.0, BMC Software continues to distinguish itself from competitors with products developed specifically for the mid-market business," said Rich Ptak, an analyst at Ptak, Noel and Associates. "This means mid-market customers will no longer have to stretch under-featured products nor be overwhelmed with technology and solutions designed for far more complex operations."
ITSM Express is the only single-vendor IT Service Management solution designed to help mid-size customers meet their key needs, including compliance, through integration of BMC's Service Desk, Change and Configuration Management, Performance Monitoring, and Identity Management solutions.
"BMC has brought our experience in integrated management solutions to the mid-market, providing better solutions to help businesses grow IT as their business grows," said Jim Grant, senior vice president and general manager, enterprise service management, BMC Software. "BMC is providing organizations with the flexibility they need to manage their IT systems and deliver value to the business. BSM is a realistic goal for all business sizes. Customers can buy what they need to buy, when they need to buy it."
ITSM Express allows customers to gain control of service management processes through automation, optimize resource utilization with performance monitoring and event management, and reduce risk and cost of compliance through automation and reporting.
"We need IT that goes beyond supporting our business and can actually help us improve our margins, lower costs, and maintain a competitive edge," said Keith McCabe, IT director for Drugstore.com. "With less resources than a large enterprise company, we require complete solutions, like BMC ITSM Express, that are relatively easy to install and can be phased into our environments over time and as needed."
BMC's ITSM Express 2.0 offering is currently available. More information about ITSM Express and other IT Service Management solutions from BMC can be found at www.bmc.com/.
About BMC Software
BMC Software is a leading global provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended December 31, 2006, BMC revenue was approximately $1.57 billion. For more information, visit www.bmc.com.
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