Software helps optimize contact center performance.
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Press Release Summary:
With capabilities for video, IP communications, and automatic speech recognition, Envox v7.1 enables organizations to develop and deploy IVR, IVVR, outbound dialing, multi-modal contact center, video customer service, and unified communications solutions. Integrated speech, video messaging, streaming video, email, fax, and SMS help boost customer satisfaction and retention. Using Envox Reports, organizations can track utilization and performance of their IVR system.
Original Press Release:
Envox Worldwide Launches Envox 7.1
Expanded capabilities for video, IP communications and automatic speech recognition enable enterprises and service providers to optimize contact center performance
WESTBOROUGH, Mass., Jan. 23 /-- Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that it has introduced Envox 7.1, the next generation of its award-winning, open, standards-based communications development platform. Envox 7.1 offers expanded capabilities for video, IP communications and automatic speech recognition enabling organizations to significantly reduce the time, cost and complexity of developing and deploying voice and IP communications solutions.
"IP communications is changing the basic foundation upon which all communication is based and is opening up new opportunities to make organizations more efficient and more responsive to the needs of their customers and employees," said Leo Casey, president and CEO of Envox Worldwide. "Organizations that can leverage these new capabilities will be tomorrow's leaders. Envox 7.1, like no other communications development platform today, combines a state-of-the-art collection of IP voice and video capabilities with compelling price/performance advantages enabling organizations to adopt this new foundation and optimize call center and enterprise communication like never before."
Envox 7.1 combines support for traditional voice communications with the industry's most comprehensive support for IP communications thereby enabling enterprises to standardize on a single, cost-effective platform to optimize call center performance. Using Envox 7.1, IVR, IVVR, outbound dialing, multi- modal contact center, video customer service, and unified communications solutions can be created integrating speech, video messaging, streaming video, email, fax and SMS to boost customer satisfaction and retention. Envox 7.1 also provides significant price/performance advantages for high-volume deployments, making it the ideal choice for service providers offering IP telephony, voice self service/IVR, conferencing, video or voice-based entertainment services. Envox 7.1's streaming video capabilities open up a host of new revenue opportunities including video on demand, video-enabled game and music applications.
"Envox Worldwide has hit the mark with this release," said Peter Edel, advanced technology manager at Quentris, one of Europe's largest voice, data and image convergence specialists. "They continue to embrace new communications technologies, such as streaming video, and incorporate them seamlessly into the Envox Communications Development Platform. The blend of traditional voice capabilities, IP telephony, video, SMS, email, and fax capabilities in a single, high-performance communications platform simplifies our development efforts greatly and allows us to provide our customers with customer service solutions and revenue-generating services that set them apart from their competitors."
Envox 7.1 includes the following new capabilities:
-- Envox 7.1 includes enhancements to its comprehensive support for IP-based communications, including IP-based voice, email, fax, video and SMS communications. The platform's video capability has been augmented with streaming video capabilities. In addition, the platform's IP communications capabilities have been enhanced with additional SIP capabilities, such as improved transferring, and increased server densities (up to 600 channels per server).
-- Envox 7.1 updates the platform's CCXML capabilities and expands its support for Cisco IP infrastructures including the Cisco Unified Intelligent Contact Management (ICM) product line. As a result, the Cisco Intelligent CallRouter can now route calls to Envox-based IVR systems.
-- Envox 7.1 has pre-built integration with leading speech technologies and enables developers to integrate speech recognition, text-to-speech and speaker verification technologies into their applications. Envox 7.1 has support for the leading-edge speech technologies from Nuance, including Nuance 9 and RealSpeak 4.5. In addition, Envox 7.1 adds support for the teliSpeech speech recognition engine from Telisma.
-- A Web-based reporting package that includes IVR performance reports is also available for the first time with Envox 7.1. With Envox Reports, organizations can track utilization and performance of their IVR system with reports that show call volume, call duration, and other key parameters.
All of the new capabilities of Envox 7.1 are in addition to the already extensive list of features that are included in the platform:
-- A graphical programming environment that reduces development time by 50% or more
-- A proven solution for voice over IP (VoIP) deployments; plus, the flexibility to implement voice solutions in IP, TDM, and mixed networks
-- An embedded VoiceXML browser for seamless execution of VoiceXML scripts and applications
-- Support for Web services, which streamlines integration with enterprise applications and data warehouses
-- Compatibility with Envox CT Connect(TM), Envox Worldwide's computer telephony integration (CTI) software, which provides skills-based routing and agent screen pops for contact centers, enabling them to personalize customer interactions and shorten calls
-- Numerous integrations for leading telephony and speech products, including the natural language speech recognition technology from Nuance and others
-- A reliable runtime environment that has processed billions of calls since its introduction and supports up to 240 ports per server
-- Powerful management tools for easily configuring, monitoring and managing large-scale deployments
For more information about Envox 7.1, or to download an evaluation version, please visit http://www.envox.com/software/envox-7.asp.
About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice solutions. The company's software products and related services, including Envox OnDemand, dramatically reduce the time, cost, and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in the Boston area, Envox products are available through a network of global channel partners. For more information, please visit http://www.envox.com/.
For more information, contact - Catherine Van Evans - +1 508 871 7604 or Darby Johnson - +1 603 559 5809.
Web site: http://www.envox.com/
