Software helps businesses identify early warning signs.
Press Release Summary:
Macola Event Manager combines workflow automation, alert messaging, report distribution, and incoming e-mail processing. It runs on organization's database file server and monitors database for situations and events that organization has defined. When defined exception occurs, program can simultaneously update database records, generate and distribute related reports, and notify key employees, partners and/or customers.
Original Press Release:
Exact Software Announces Exciting New Exception Management Technology Powered By BAM Technology from Vineyardsoft Corporation
Macola Event Manager Helps Businesses Improve The Bottom Line
ANDOVER, Massachusetts (May 12, 2003) - Exact Software, a leading developer of ERP, e-business software and a division of Exact Holding N.V., today announced a new addition to its expanding product line - Macola Event Manager (MEM). MEM is designed to help businesses identify early warning signs before they become full-blown problems.
Unlike other solutions that offer just alert messaging or workflow or report distribution capabilities, Macola Event Manager is the first solution to integrate all of these processes (plus the ability to monitor incoming email) within a single solution. For example, when a defined exception occurs, Macola Event Manager can simultaneously update database records, generate and distribute related reports and also notify key employees, partners and/or customers.
Macola Event Manager is the result of a joint venture between Exact Software and Vineyardsoft Corp. MEM utilizes Vineyardsoft's KnowledgeSync 2000 Business Activity Management (BAM) engine.
Macola Event Manager addresses the challenge of not knowing, or of knowing too late about existing and potential business problems by providing a way for organizations to define and respond to critical, time-sensitive data across the entire enterprise.
"Taking a proactive approach to an early warning sign is much more effective than trying to contain a situation once it becomes a full-blown problem,'" said Glenn McPeak, Exact Software's product marketing manager for Macola ES. "This is the key principle behind exception management, which is an achievable objective with MEM. Macola Event Manager's combination of workflow automation, alert messaging, report distribution and incoming email processing is unrivaled in the market and exactly what businesses need to be competitive."
For instance, with MEM the proper people can be notified whenever a regular customer breaks their traditional buying pattern. This notification can be delivered through a Macola ES workflow task to a sales person for follow-up. Further escalation and notification can occur if the call is not made quickly, thereby increasing the likelihood of retaining a hard won customer.
Macola Event Manager is a service that runs on an organization's database file server and monitors the database for situations and events the organization has defined. It comes with a library of pre-defined business events commonly used by businesses. Each event can be tailored to an individual company or copied and modified into new events, making the setup quick and easy.
Early users of Macola Event Manager have found that they resolve more situations, more quickly before they escalate out of control. They print and analyze fewer reports, saving valuable management time and, most importantly, improve customer satisfaction. The bottom line is that Macola Event Manager improves their bottom line.
About Vineyardsoft Corporation
Vineyardsoft Corporation is headquartered on Martha's Vineyard, MA, and is the leading developer of Business Activity Monitoring software. Founded by James R. Murphy, a pioneer in the development of customer relationship management software, Vineyardsoft enables clients to monitor and respond to critical, time-sensitive business data.
Winner of TMCLab's "Editor's Choice" award, Vineyardsoft's KnowledgeSync Product line was introduced in 1999 and is currently installed in over 600 organizations around the world. Vineyardsoft's mission is to empower clients to respond more quickly, intelligently, and profitably to changes in an organization's business where timing is critical to success, and where information needs to be delivered via email, fax, pager, PDA, cell phone, and the web.
About Exact Software
Exact Software offers innovative manufacturing, distribution, financial and e-business solutions that provide a strong backbone for today's business environment. The rapidly implemented solutions offer direct return on investment for small and medium sized enterprises and divisions of multinationals by integrating critical business processes and creating real-time enterprises.
A division of Exact Holding N.V., a leading developer of state-of-the-art accounting, ERP, HRM, CRM and e-business software located in Delft, the Netherlands, Exact Software has North American offices in Boston, MA; Columbus, OH; Los Angeles and San Francisco, CA; Fort Lauderdale, FL; Fair Lawn, N.J.; Houston, TX; and Toronto, Ontario, Canada.
Exact Software's award-winning product line consists of e-Synergy, an e-business solution that links everything within an organization - people, documents, tasks and sources - from a single database platform; Macola ES, a next generation ERP software that utilizes native business process management tools to allow organizations to define business rules and exceptions as part of a daily routine; and the Progression Series, an innovative ERP solution designed to help organizations control inventory, process orders and plan material and resource usage.
Since its establishment in 1984, Exact has become an international market leader. Exact's global presence includes more than 60 subsidiaries and 20 distributors in over 60 countries. Revenues in 2002 amounted to Euros214 million. Exact Holding N.V. has been listed on the Euronext Amsterdam Stock Exchange since June 1999.
