Software facilitates device relationship management.
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Press Release Summary:
Axeda® DRM v4 features user interface with integrated search capabilities, instant web alerts, and alert escalation capabilities. Also included, Axeda Global Access Server automatically directs target device to nearest server with most session capacity and enables global customers to work locally to accelerate diagnosis and resolution of product issues. Software also offers support for ad-hoc queries without requiring knowledge of data location or structure.
Original Press Release:
Axeda Announces the Release of Axeda® DRM 4
Market leading remote product service solution bolstered with hundreds of enhancements for improved user experience, faster information access, and increased utility
FOXBORO, Mass., Nov. 14 -- Axeda Corporation, the leading provider of remote product service and support software, today announced the release of Axeda(R) DRM 4. The Company combined its market-leading vision with feedback from over 50 worldwide customers to extend its Device Relationship Management (DRM) system with new capabilities that increase user productivity.
"Axeda DRM 4 is a major release that makes it even easier for our customers to deliver a new generation of high-value remote services to their customers," said Brian Anderson, vice president of marketing, Axeda Corporation. "With Axeda DRM 4, our customers can rapidly access critical information from products deployed in the field, and act on it with maximum efficiency."
Select Axeda DRM 4 product and feature highlights include:
Axeda Global Access for Increased Performance
The new Axeda(R) Global Access Server dramatically increases the speed of the Axeda(R) Access product line for organizations with worldwide deployments. By automatically directing the target device to the nearest server with the most session capacity, it enables global customers to work "locally" and diagnose and resolve product issues even faster, with up to 10 x performance enhancements versus competing technologies.
"With Axeda Global Access we can have several servers placed around the world, allowing us to shorten the distance between connection points, which significantly decreases latency," said Markus Bissig, IT project manager Europe, Varian Medical Systems. "As a global company, we now have a remote access system that delivers optimum performance across widely dispersed geographies."
Axeda(R) Report for Quick and Easy Ad-Hoc Reporting
Axeda Report is a new, powerful reporting application that helps users display detailed information quickly and easily. Streamlined and more straightforward than traditional querying tools, Axeda Report enables users to perform ad-hoc queries on information within Axeda DRM, without requiring any knowledge of the location or structure of the underlying data. With this new application, management can easily obtain success metrics of the remote service initiative while marketing, engineering and quality departments can mine device data for product and process improvement.
Refined User Interface for Increased Usability and Productivity
The Axeda DRM 4 user interface (UI) is enhanced to increase utility for all users, with features that meet the unique needs of field service and call center teams. Key new UI features in Axeda DRM 4 include:
o Improved search capabilities. Searching is seamlessly integrated within the service dashboard, enabling users to quickly locate groups of devices so they spend more time resolving problems and less time navigating the system.
o Increased UI performance. Using Ajax, an innovative, nonproprietary web development technique, web pages are more responsive, allowing screens to display in less than 2 seconds.
o Instant web alerts. Alerts appear immediately on the service dashboard to inform users of device problems or issues that require action.
o Alert escalation. A configurable escalation process ensures unresolved alerts, such as alarms sent from failed devices, are communicated to users via multiple channels.
Additional Information
Axeda DRM 4 is now available through Axeda Corporation and its authorized distributors. Please contact Axeda at sales@axeda.com or call +1-508-337-9200 for additional information.
About Axeda Corporation
Axeda was founded in 2000 with a mission to change the way product manufacturers and service providers deliver services to their customers. With a history of innovation, and over 50 companies using our technology worldwide, Axeda is the leader in the growing market for enterprise software that enables a new generation of high-value remote services. The company is also the only remote service application provider to receive the prestigious VeriSign(R) Security Certification. With the most deployments in market, Axeda has a foundation of experience that enables our customers to rapidly achieve their goals. Leading organizations such as Abbott, Cardinal Health, EMC, Diebold, and Quantum are using Axeda solutions today to grow revenue, reduce service and support costs, increase customer satisfaction, and manage risk. For more information, please visit www.axeda.com.
Axeda is a registered trademark of Axeda Corporation. Axeda DRM, Axeda Device Relationship Management System, Axeda Agents, Axeda Applications, Axeda Policy Manager, Axeda Enterprise, Axeda Access, Axeda Software Management, Axeda Service, Axeda Usage, Firewall-Friendly, Maximum Results, and Maximum Support are trademarks of Axeda Corporation. All other trademarks are either property of Axeda Corporation or property of their respective owners.
