Software enables web-based scheduling and dispatch.
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Press Release Summary:
SERVICEPower v1.3 includes group level skills capability in addition to mobile dispatch technology. It enables OEMs and retailers to dispatch more selectively. Once service company completes setup process, jobs may be booked to technicians that are grouped together based upon common skill sets. Software also feeds incoming dispatches or job status information back and forth between technicians, sales force, or customer service center.
Original Press Release:
ServicePower Field Service Solutions Announces V1.3
Provides new features in Web-based scheduling and dispatch platform
Louisville, KY, June 2, 2005 - ServicePower's Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling and warranty chain management for subcontractors, manufacturers, retailers, third-party administrators, and parts distributors, today announced that it has released version 1.3, which includes a "group level skills" capability in addition to mobile dispatch technology.
The ability to deal with group-level skills enables OEMs, retailers, and others to dispatch more selectively than was previously possible with the ServicePower FSS product or competitive products. Once a service company completes the setup process, which is universal to all OEMs, retailers, and other users, jobs may be booked to a subset of its technicians that are grouped together based upon common skill sets. "We can then optimize the schedules and route the employees using the SERVICEPower artificial intelligence engine that is integrated within the Field Service Solutions platform," commented Chris Smith, CEO of ServicePower FSS.
The new version, which is available now, also feeds incoming dispatches or job status information back and forth between the technicians, sales force, or customer service center using the new mobile technology. "Our technology is really opening up the way for our service partners to streamline their back office operations," concluded Smith.
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower's customers include innovative, world leading companies such as Avaya Communication, GE, Sharp Electronics, Siemens, and USDTV. For more information, visit the Web site at www.servicepower.com.
