Software delivers insight into voice-enabled networks.

Press Release Summary:

Driven by information lifecycle management, EMC Smarts VoIP Manager delivers dynamic root-cause and impact analysis for complex, voice-enabled networks. It automatically discovers network elements such as voice switches, IP PBXs, media gateways, and VoIP servers, as well as telephony and network application services. Program is built upon Smarts common data model that maps devices, relationships, behaviors, and interactions across all layers of IP network.

Original Press Release:

EMC Delivers Dynamic Root-Cause and Impact Analysis for Voice Over IP Environments

Announces EMC Smarts VoIP Manager; Delivering Unprecedented Insight into Today's Complex Voice-Enabled Infrastructures

HOPKINTON, Mass., March 15 / -- EMC Corporation, the world leader in information management and storage, today announced EMC Smarts Voice over IP (VoIP) Manager -- delivering dynamic root-cause and impact analysis for complex, next-generation voice-enabled networks. The new software monitors VoIP network systems and applications for availability and immediately identifies the root cause of any problems, ensuring that critical voice services remain available.

EMC Smarts VoIP Manager provides service providers and enterprises with unprecedented insight and real-time views into the VoIP network by automatically:
o Discovering network elements such as voice switches, IP PBXs (private branch exchanges), media gateways and VoIP servers, as well as all telephony and network application services
o Building a topology of relationships and dependencies among VoIP and the infrastructure
o Establishing device relationships and interconnectivity within the VoIP infrastructure and with all overlying applications

"To take advantage of all that VoIP has to offer, service providers and enterprises need to overcome the challenges associated with real-time management of this complex domain," said Chris Gahagan, Senior Vice President, Resource Management, EMC Software Group. "EMC Smarts VoIP Manager addresses this challenge with its common data model and cross-domain correlation capabilities. By providing advanced management capabilities for VoIP, EMC Smarts software enables users to quickly identify root-cause problems, assess impacts and prioritize fixes -- providing an added layer of confidence that key voice-enabled networking services are always up and running."

EMC SmartsVoIP Manager is built upon the Smarts common data model that maps devices, relationships, behaviors and interactions across all layers of the IP network, revealing the relationships between network, core applications and business services. This model updates automatically as the environment changes, resulting in a dramatically lower total cost of ownership. Also key is Smarts' cross-domain correlation capability -- enabling the identification of root-cause problems in one domain that may originate in another.

EMC Smarts VoIP Manager is driven by information lifecycle management (ILM) -- a powerful customer IT strategy based on the fact that not all information is created equal. This strategy enables enterprises to more effectively manage their growing volumes of information -- from creation to disposal -- according to the information's changing value to the business. EMC offerings such as EMC Smarts are at the heart of this mission, helping organizations manage, use, protect and share their information assets more efficiently and cost effectively.

About EMC
EMC Corporation (NYSE:EMC) is the world leader in products, services and solutions for information management and storage that help organizations extract the maximum value from their information, at the lowest total cost, across every point in the information lifecycle. Information about EMC's products and services can be found at

EMC and Smarts are registered trademarks of EMC Corporation. All other trademarks are the property of their respective owners.

CONTACT: Craig Librett of EMC Corporation, +1-914-798-8664,

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