Software allows secure remote access and administration.
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Press Release Summary:
Axeda Access(TM) allows users to remotely access and administer customer devices and software applications. Users securely connect to applications behind customer firewalls via Remote Browser for embedded web servers, Remote Terminal for character-based interfaces, and Remote Application for client-server architectures. Firewall-Friendly(TM) system, with enterprise-class security and authenticated communication, is built on Axeda Device Relationship Management (DRM) system.
Original Press Release:
Axeda Extends Remote Access to Client-server, Web Browser and Terminal-based Device Interfaces
Major New Release of the Axeda Access Application Offers Secure Remote Access, Administration, and Assistance
MANSFIELD, Mass.--Feb. 25, 2003--Axeda Systems Inc. (NASDAQ:XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, today announced the next generation of the Axeda Access(TM) application, a component of the Axeda DRM(TM) system. Axeda Access allows service and support personnel to use the Internet to remotely access and administer customer devices and software applications. This new release adds three new ways for service personnel to securely connect to applications behind customer firewalls: Remote Browser for embedded web servers, Remote Terminal for character-based interfaces, and Remote Application for client-server architectures. Manufacturers benefit from immediate access to their deployed products enabling more responsive customer service with reduced support call times, lower service travel costs, and new revenue-generating, managed-service opportunities.
"Service organizations require the ability to access software and devices from a distance for hands-on remote control and administration. It is imperative that this capability be part of a secure, managed environment where devices are known and users are authenticated," said Richard MacKeen, senior vice president of Research and Development at Axeda Systems. "This new release of the Axeda Access application lets customers select the best remote access tool for the job while operating within the advanced device management and security infrastructure of the Axeda DRM system. The result is an enterprise-class remote access environment that is capable of handling the needs of global service organizations."
Remotely Access, Administer, Assist
The enhanced Axeda Access application allows direct user accessibility to a wide variety of computer applications and allows users to control or troubleshoot the target software or device from their own desktop -- just as if they were on site. The new release, built on patent-pending Axeda Application Bridge(TM) and
Firewall-Friendly(TM) technologies, broadens the types of applications and devices that can be remotely accessed and dramatically increases performance for users versus alternative products available today.
-- Remote Browser allows through-the-firewall access to devices and applications that have web browser-based user interfaces, without the security risk of making the web server public on the Internet.
-- Remote Terminal offers high performance access to devices with embedded operating systems such as UNIX(R) that utilize character-based terminal interfaces. Remote Terminal provides a browser-launched terminal emulator that connects a telnet session directly to the device, with the content of the session recorded for future reference and auditing.
-- Remote Application provides customizable access to a customer's unique console and diagnostic applications, where the connection between client and server is via TCP/IP sockets.
-- Remote Desktop provides full screen-sharing sessions with remote Microsoft Windows(R) or UNIX desktops, enabling remote administration or operator education. Remote Desktop control can be limited by requiring local operator permission and by making the session view-only.
Enterprise-class Security and Authenticated Communication
Since the Axeda Access application is Firewall-Friendly, all connections are secure and do not compromise the integrity of established customer firewalls. IT departments don't need to assign special IP addresses, reconfigure firewalls, or install direct telephone lines. All data passed between the computers is confidential and made secure with SSL authentication and encryption.
Further, the three new user interface methods are built on socket-based, Axeda Application Bridge technology. This architecture ensures that support personnel perform remote diagnosis and repair of devices using only the target application or device data required. This enables medical industry customers to more easily comply with HIPAA (the Health Insurance Portability and Accountability Act) regulations by blocking transmission of sensitive patient information.
Because it is built on the Axeda DRM system that manages registered devices, the Axeda Access application eliminates the access control, inadequate auditing and security management issues associated with commercial desktop sharing products, which require that every device be assigned a password and phone number. Advanced user security features ensure that:
-- Access sessions can only be initiated by authorized users
-- Users can only access registered devices for which they have responsibility
-- Starting a session can optionally require local operator permission
-- Detailed audit logs are available that track user, device, duration and description of operations performed
Auditing and security features simplify compliance with the Code for Federal Regulations (CFR) Part 11, which requires that electronic records and transactions will be fully secure and auditable.
Axeda Access takes full advantage of the power and scalability of the underlying Axeda DRM platform and is also integrated into the Axeda Service(TM) application allowing field service and technical support personnel to quickly identify, diagnose and repair problems on remote devices.
Axeda Access is available today from Axeda Systems Inc. and its authorized distributors. Contact Axeda at www.axeda.com or call +1-508-337-9200 for more information.
About Axeda
Axeda Systems(TM) Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System(TM), is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation, and Semiconductor Equipment industries. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
About Device Relationship Management
Today's "intelligent" devices - such as medical instruments, computers and storage systems, printers and copiers, energy systems, building control units, and industrial equipment - are an important new source of business information. Device relationship management (DRM) systems allow companies to tap into valuable device performance and usage information any time, anywhere. Pioneered by Axeda, DRM technology provides a distributed information management system that leverages the Internet to allow timely, accurate and unbiased information to be communicated directly and automatically between remotely deployed intelligent devices and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses operating with increased efficiency at lower costs and generating new sources of revenue, with an ROI that is often measured in months.
CONTACT: Axeda Systems Inc.
Lisa-Marie Barker, 508/337-9200
lbarker@axeda.com
or
Axeda Systems Inc.
Idalia Rodriguez, 610/407-7345
investor_relations@axeda.com
