Software aids service organization workforce management.
Press Release Summary:
ServiceOptimization Suite v7.5 includes location-based services designed to capture location information of field service engineer and/or his or her vehicle and integrate it with ClickSchedule to optimize scheduling. LBS solution can receive location information from GPS, cell-tower ID, cellular triangulation, and assisted GPS. Function also provides information on engineer's travel direction, average speed, and whether or not engineer is currently moving.
Original Press Release:
Location-Based Services (LBS) Augments ClickSoftware's ServiceOptimization Suite
BURLINGTON, Massachusetts, February 9 -- LBS Addition Enables Better Automatic Decision-Making in the Service Organization
ClickSoftware Technologies Ltd. (Nasdaq: CKSW), a leading provider of workforce and service optimization solutions, today announced the general availability of location-based services (LBS), the latest addition to version 7.5 of ClickSoftware's ServiceOptimization Suite.
LBS is designed to capture the location information of a field service engineer and/or his or her vehicle and integrate it with ClickSchedule for use in optimized scheduling. LBS then enables service organizations to improve their service operations by allowing them to make decisions and take actions based on location information including, near real-time engineer locations. In effect, LBS enables service managers to "see" the current location of the entire mobile workforce at one time.
ClickSoftware's first-class LBS solution can receive location information from GPS, cell-tower ID, cellular triangulation, assisted GPS and others and integrates to ClickSchedule via Web Services. In addition to location information, LBS provides information on an engineer's travel direction, average speed and whether or not the engineer is currently moving.
Information also includes a time stamp to establish when the information was processed. LBS also captures information on engineers' actual daily routes and provides after-the-fact analysis capabilities to compare planned versus actual routes to provide customer service representatives more complete information when addressing customer issues.
LBS functionality, which can be used with both hand-held or truck-mounted devices, is particularly helpful in organizations that need to make emergency changes in the daily schedule and need to know who the closest skilled engineer is to the emergency job site. ClickSoftware's solution comes with an interactive wizard to facilitate these kinds of decisions based on the location information. Additionally, LBS provides an important security measure for organizations with field engineers who work in remote areas and is essential in the fast recovery of stolen vehicles.
"The applications of location-based services are numerous, and when used correctly, LBS can provide significant benefits to a service organization," said Dr. Moshe BenBassat, founder and CEO of ClickSoftware. "Our uniqueness relative to the competition is in enabling proactive, automatic, and optimized decisions. It is not just about visualizing locations on a map, it is about acting on it. With the release of our new LBS we are setting the bar higher. Whether the organization needs to quickly assign an engineer to fix a gas leak, locate an engineer in rural parts of the country, or track down a stolen service vehicle, ClickSoftware's LBS technology, together with our world class ServiceOptimization Suite, not only ensures these needs are met, but also keeps the organization running at optimal efficiency all the while."
About ClickSoftware
ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics-connecting all organizational levels and functions. The company is located in Burlington, Massachusetts, and in Israel, with offices in Europe and Asia Pacific.
For more information about ClickSoftware, please call +1-781-272-5903 or 888-438-3308, or visit www.clicksoftware.com.
Contacts: Liz Avery, ClickSoftware, Inc., +1-781-272-5903 x2273, liz.avery@clicksoftware.com
