Service monitors VoIP network metrics.

Press Release Summary:

VoIP Integrity Service(TM) provides key performance reporting and indicators to network administrators. Service allows enterprise network managers to optimize network design and utilization through end-to-end, real-time performance monitoring, trouble shooting, and one-second increment data gathering. Service reports provide information on VoIP call quality distribution for selected locations at specific times, and identify top 20 sites with most call flow.

Original Press Release:

Global Crossing is First to Market VoIP Integrity Service

o Offers real-time VoIP quality performance metrics.

o Empowers network administrators to manage and troubleshoot VoIP performance.

o Provides end-to-end visibility for VoIP and reporting for converged IP networks.

FLORHAM PARK, N.J., June 6 / -- Global Crossing (NASDAQ:GLBC) today announced the launch of VoIP Integrity Service, a real- time visibility and reporting service, as the latest addition to its portfolio of Application Performance Management (APM) services. Global Crossing VoIP Integrity Service(TM) provides key performance reporting and indicators, including per-call Mean Opinion Score (MOS) metrics, in addition to the standard features of Global Crossing Network Integrity and Global Crossing Application Integrity Services.

Global Crossing VoIP Integrity service empowers enterprise network managers to optimize VoIP network design and utilization through end-to-end, real-time performance monitoring, robust trouble shooting and one-second increment data gathering.

"Converged IP networks require high levels of transparency, end-to-end monitoring and end-to-end management to achieve consistent reliability and quality for real-time applications," said Anthony Christie, Global Crossing's chief marketing officer. "By gaining such a high degree of visibility into and control over their VoIP network performance, enterprise network managers can maximize the productivity of their organization and achieve lower total- cost-of-ownership efficiencies."

VoIP Integrity performance reporting is a tool for enterprise network managers to proactively design and troubleshoot their entire network and or individual locations for optimal quality. Reports provide information on VoIP call quality distribution for a selected site over a specified period of time, identify the top 20 sites with the highest number of VoIP call flows, and highlight the worst performing sites based on call quality for the selected time period. Network managers have real-time visibility into network and applications performance, enabling them to identify potential performance issues before they lead to service interruptions.

"Global Crossing VoIP Integrity Service demonstrates Global Crossing's commitment to enhancing its position on the leading edge of VoIP services," stated Brian Washburn, principal analyst at Current Analysis. "This latest Global Crossing VoIP capability enables enterprises to exercise greater monitoring capability and control over their voice network while realizing the efficiencies of IP technology."

"VoIP Integrity Service is built with the Visual UpTime Select VoIP module from Fluke Networks. By adding the newly released VoIP module into their existing Application Performance Management portfolio, Global Crossing becomes the first carrier anywhere to offer such market-leading functionality," said Steve Hindman, vice president for carrier channels at Fluke Networks. "Global Crossing's APM customers will have the ability to view per-call MOS data for VoIP conversations on their MPLS network, and then to intelligently troubleshoot any problem calls."

Global Crossing's APM services enable enterprises to proactively manage the performance of any networked application, such as VoIP, video, customer relationship management (CRM), enterprise resource planning (ERP) or e-mail. APM services increase application and network availability, optimize the use of network bandwidth and reduce operating costs across traditional and converged IP-based infrastructures.

Global Crossing Applications Performance Management Services are now available worldwide as part of Global Crossing's Managed Solutions portfolio. The portfolio includes Global Crossing Managed Network Services(TM), Global Crossing Managed Security Services(TM), Global Crossing Managed VoIP Services(TM) and Global Crossing Managed Video Services(TM).


Global Crossing (NASDAQ:GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities in 28 countries worldwide, and delivers services to more than 600 cities in 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.

Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to 36 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.

Please visit for more information about Global Crossing.

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