Scheduling Software optimizes insurance claim process.
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Press Release Summary:
ServicePower Insurance Edition helps insurance carriers automate creation and maintenance of optimized routes and schedules across their claims business. It offers support for catastrophe processes such as moving of additional appraisers into affected geography and enables inspection appointments to be made at first notification of loss. Features include wireless dispatch and assignment of claims and access to GPS-derived turn-by-turn driving directions.
Original Press Release:
ServicePower Launches New Insurance Edition
Intelligent scheduling software helps insurance companies optimize the "claim chain"
Annapolis, MD, August 10, 2006 - ServicePower, a global developer and supplier of service chain optimization software, today announced the introduction of a new version of its flagship intelligent scheduling product, ServicePower Insurance Edition, aimed at the insurance market. By applying lessons learned in over a decade of optimizing the delivery of technical service, ServicePower Insurance Edition helps insurance carriers automate the creation and maintenance of optimized schedules across their claims business. The impact of this solution is to reduce operating costs, increase appraiser productivity, offer better method-of-inspection choices, and provide a more responsive service to their customers.
"ServicePower already has a strong presence in the insurance market," commented Ian MacKinnon, CEO of ServicePower Inc. "A number of leading U.S. insurance companies currently use our software to schedule the claims work of their field appraisers and approved body shops. The new insurance-specific version facilitates deployment in a claims environment and adds support for typical catastrophe processes such as moving additional appraisers into the effected geography."
ServicePower has worked closely with their existing customer base within the insurance industry to develop ServicePower Insurance Edition. The new product is the culmination of development work that benefited from ServicePower's unique knowledge and experience providing optimized scheduling solutions to the insurance industry.
ServicePower Insurance Edition, which enables efficient inspection appointments to be made at first notification of loss, applies to both auto and property claims processing environments. Its optimized routes and schedules enable the insurance company to provide better customer service at a lower cost. Additional features include wireless dispatch and assignment of claims, access to GPS-derived, turn-by-turn driving directions, and the ability to provide wireless status updates from the field so that work schedules can be optimized "on the fly." The new product also provides greater control and visibility across all methods of inspection, support for catastrophe processes such as moving a "cat team" into the effected area, and a reduced number of customer touch points resulting in shorter claim cycles.
ServicePower Insurance Edition is available immediately.
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service chain. The company provides the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, Europe, Asia, and Australia, allow companies to locate their directly employed field resources in specific geographical areas and supplement their coverage with a network of independent, authorized servicers in other areas. The routes for both the company's field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers. ServicePower's customers include innovative, world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For more information, visit http://www.servicepower.com/.
