Scheduling Software optimizes delivery service networks.
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Press Release Summary:
ServiceGPS monitors and reports on key information related to field engineers and/or their vehicles, including location, average speed, and travel distances. This information is fed back into AI-based optimizer to schedule most efficient routes for field engineers. GPS functionality improves scheduling and tracking of vehicles and service personnel in field, and additional integration to navigation packages provides field engineers with turn-by-turn instructions.
Original Press Release:
GPS Enhances Servicepower's Service Network Optimization Suite
GPS functionality improves scheduling and tracking of vehicles and service personnel in the field
Annapolis, MD, March 29, 2006 -- ServicePower, a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced the release of ServiceGPS, a global positioning satellite (GPS) solution developed with technology provided by GE Security and TechnoCom Corporation. ServiceGPS is designed to monitor and report on key information related to field engineers and/or their vehicles, such as location, average speed, and travel distances. This information is then fed back into ServicePower's artificial intelligence based optimizer to schedule the most efficient routes for field engineers. Additional integration to navigation packages provides field engineers with turn-by-turn instructions to get them to the customer site as efficiently as possible.
"ServiceGPS is an exciting addition to the ServicePower suite of products," commented Ian MacKinnon, president of ServicePower Inc. "It can provide significant benefits to service organizations, enabling improved customer service through greater responsiveness, providing service managers with a complete view of the entire mobile workforce, reducing fuel costs, and enhancing the safety and security of both staff and vehicles," he added. Two contracts for the ServiceGPS technology, valued at over $3 million and won bidding against established suppliers, have already been signed with existing U.S. corporate clients.
"By using GE Security technology, ServicePower can provide a genuine solution for those customers who regularly need to make emergency changes to their daily schedules," said Gladys Nova, director of software solutions at GE Security. "ServicePower can also assign engineers to an emergency call-out or track down a stolen vehicle."
"Being able to provide access to the GPS on-vehicle processing module via remote control, enables sophisticated reprogramming and diagnostics to be performed without the need to touch the vehicle," commented John Elsner, director of product planning and strategy for TechnoCom. "The flexibility to change alerts and even data carriers remotely ensures a lower cost of ownership for the users of our devices."
For more information please e-mail us at info@servicepower.com or visit us at booth 24 at Field Service 2006 in Carlsbad, CA, April 3-6.
About TechnoCom Corporation
TechnoCom is a leading provider of solutions to enable wireless location services and assure their ongoing performance. TechnoCom offers a portfolio of location performance assurance, mobile resource management, advanced telematics solutions and related professional services to network operators, service providers, system integrators and government agencies. These solutions enable customers to manage their wireless and location infrastructures and services, reduce operating and capital costs, increase productivity, and rapidly deploy new revenue-generating services. Founded in 1995, TechnoCom was named for the past three years as one of the 50 fastest-growing technology companies in Los Angeles by Deloitte & Touche. The company's customers include some of the world's largest wireless carriers and integrators including, among others, Alltel, ARINC, Cingular, Cricket Communications, Raytheon, SAIC, SprintNextel, SunCom Wireless, Telefonica Empresas S.A., Telus, TMobile, and Verizon. TechnoCom has received investments from Timeline Ventures, Titan Investment Partners, Third Point Management and iSherpa Capital. For more information, please visit http://www.technocom-wireless.com/.
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower's customers include innovative, world leading companies such as Avaya Communication, GE, and Siemens. For more information, visit the Web site at http://www.servicepower.com/.
For more information about GE Security and its offerings, please visit gesecurity.com
ServicePower refers to the company and SERVICEPower refers to the product.
