San Francisco Adopts Lagan to Power New 3-1-1 Non-Emergency Call Center
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Spring 2007 implementation will provide residents with easy access to city services and information and give the city and county a platform for management and analysis of service delivery
BETHESDA, Md., April 11 -- Lagan, a provider of enterprise software dedicated to streamlining the delivery of public services to constituents, today announced it has adopted its award-winning solution in the city and county of San Francisco, California to support a new 3-1-1 Call Center. The deployment will provide citizens with enhanced, centralized access to city services.
Lagan's 3-1-1 solution will be implemented both city and countywide and across departments including police, fire, public utilities, public health, social services and airport service, totaling over 27,000 users. The call center hosted a public launch on March 29, giving San Francisco's 800,000 citizens access to city services through one consolidated phone number, 3-1-1. Lagan's solution will enable the city to provide improved customer service to residents, businesses and visitors by processing and tracking citizen requests and notifying callers when an issue or request is resolved. Lagan will be deployed initially in the Department of Public Works and MTA (Muni- Transportation) and will eventually encompass departments citywide.
"We see 3-1-1 as a revolution in customer service for San Franciscans," said Mayor Gavin Newsom. "Our new 3-1-1 program will ensure an unprecedented level of accountability by tracking citizen requests and city responses. 3-1-1 will provide our residents with the exceptional customer service and care that they deserve. And by providing multiple, easily accessible communication options, we will ensure that our citizens receive the services they need 24 hours a day, 7 days a week."
"We are delighted to deliver Lagan's solution to the city of San Francisco," said Tom Mazur, Vice President of North American Sales for Lagan. "Citizens and governments have become increasingly reliant on information technology for the delivery of public services, and we are pleased to see that San Francisco is committed to delivering excellent service to its citizens by embracing Lagan's solution. By having best-in-breed solutions in place to administer its services, cities like San Francisco are able to streamline delivery, minimize errors and obtain metrics on the utilization of city resources making 3-1-1 enabled communities even more desirable places to live."
San Francisco successfully launched its 3-1-1 Call Center on March 29, 2007. With the launch of the single non-emergency number, 3-1-1, citizens no longer have to scroll through the 2,300 city and county telephone numbers listed in the San Francisco telephone directory. Visit www.sfgov.org/site/sf311_index.asp for more details on San Francisco's 3-1-1 launch!
About Lagan
Lagan is a leading provider of solutions that enable government organizations to become more responsive, accessible and effective in meeting the needs of their citizens. Lagan's flagship product is an enterprise case management and citizen relationship management solution that integrates into non-emergency 3-1-1 systems or human services programs. Lagan is easily scalable and adaptable to serve cities and counties with varying sized populations.
The Lagan product suite offers an open architecture designed to integrate easily with mainframe and legacy systems, data warehouses, or other back- office systems. Lagan enables local governments to communicate with citizens through telephone, email and face-to-face meetings, and offers multiple language translation options. Founded in 1994, Lagan is based in Belfast, Northern Ireland, with offices in Washington, DC; Chicago, Ill; and London. Key North American Lagan customers include: Los Angeles County, Calif., New Orleans, La., San Francisco, Calif., Minneapolis, Minn., Hampton, Va., Hartford, Conn., Yonkers, N.Y. and Fort Wayne, Ind.
For more information about Lagan, please visit http://lagan.com/
Source: Lagan
CONTACT:
Katie Sieck,
Lagan,
+1-301-263-6245,
katie_sieck@lagan.com
Troy Gravitt,
Strategic Communications Group,
+1-301-408-4500,
tgravitt@gotostrategic.com, for Lagan
Web site: http://lagan.com/
