Simplified sales, marketing and accounting functionality aids global organization's remote employees
Scottsdale, Ariz. - March 26, 2007 - Sage Software announced today that Quest TruTec, a provider of advanced measurement, performance modeling and process solutions is using SageCRM.com and Sage MAS 200 ERP to increase information sharing among remote sales, marketing and customer support employees. With SageCRM.com and Sage MAS 200 ERP, Quest TruTec has tracked a 20 percent increase in the number of sales opportunities that the company closes and increased revenue per technical advisor.
"Our sales team is dispersed around the world to support a global client base," said Marc Braun, director of technical advisors for Quest TruTec. "Prior to using SageCRM.com, we had five separately managed databases that made information sharing cumbersome. SageCRM.com unifies our process and makes everything transparent so we can monitor all activities across our entire team and serve our clients more efficiently."
Sage Software Solution Provides 360° Business Process Visibility
In 2006, Quest TruTec identified a need to transition from its various in-house databases to a more powerful CRM system that could automate the company's global sales, marketing and reporting efforts. After evaluating options such as Salesforce.com and Goldmine, Quest TruTec selected SageCRM.com for its easy to use interface, strong customer support functionality and ability to integrate with the company's existing Sage MAS 200 ERP system; enabling a complete view of critical front-and back-office business processes.
Quest TruTec's sales cycle is now completely automated within SageCRM.com. Alerts notify technical advisors about new leads and changes in opportunity status. The automated processes allow Quest TruTec to begin tracking opportunities earlier and more accurately than previously possible, and help identify reasons why specific deals may not be successful. Quest TruTec incorporates this knowledge into employee training.
Sales and support employees can also view each customer's transaction history, service level agreements and maintenance contract status using Sage MAS 200 ERP.
Additionally, Quest TruTec employees use SageCRM.com to increase reporting efficiency. Reports that previously required a few hours of manual effort to produce are now completed in minutes, freeing more time for sales activities.
Quest TruTec also facilitates e-mail marketing efforts from within SageCRM.com. When the company is hosting a seminar, e-mail invitations are sent to specific groups and contacts based on location, industry and business need. Contacts receive marketing materials specific to their decision making roles, which has yielded a higher quantity of successful sales opportunities.
"The Quest TruTec implementation is a prime example of how a global organization can affordably increase the collaboration and productivity of remote team members," said Bill Hoffman, Sage CRM Solutions director of hosted services. "The company is not only increasing its number of accounts sold, but is also likely to see strong organic growth from the improved marketing and administrative capabilities the integrated Sage Software system has enabled."
SageCRM is an easy to use and feature rich CRM solution that integrates vital sales, marketing and customer support information for small and mid-sized businesses. SageCRM provides flexible deployment options and is available as an on-demand CRM solution at SageCRM.com, or as an on-premises CRM system. SageCRM also includes a remote data synchronization client and support for wireless devices.
SageCRM and SageCRM.com are part of Sage CRM Solutions, the only family of CRM products designed specifically for the needs of small and medium-sized businesses that also includes ACT! by Sage and Sage SalesLogix. For more details, visit www.sagecrmsolutions.com or call (800) 643-6400.
Sage MAS 200 ERP
Sage MAS 200 ERP is one of the company's most feature-rich and easy to use mid-market ERP solutions, offering all the functionality of the popular Sage MAS 90 ERP in a scaleable thin client/server platform. Sage MAS 200 automates core accounting, financial reporting, distribution, manufacturing and e-commerce plus includes powerful business intelligence tools. The solution provides award-winning CRM, HR and fixed asset functionality through tight integration with Sage CRM solutions, Sage Abra HRMS and Sage FAS Fixed Assets to deliver a comprehensive business management solution. For pricing and additional information, contact the Sage Software Sales Department at 800-854-3415, your local Sage MAS business partner, or visit www.sagemas.com.
About Quest TruTec
Quest TruTec provides advanced measurements, performance modeling and process solutions to the global refining, chemical & gas processing and power generation industries. The company's highly quantitative and proprietary, data-centric technologies provide true condition-based monitoring capabilities that can be digitally linked to the operator. Quest TruTec has unique expertise in process heaters, steam reformers, and coker units. For more information, please visit www.questtrutec.com.
About Sage Software
Sage Software supports the needs, challenges, and dreams of more than 2.7 million small and mid-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries.
Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small and mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the Group now has 5.2 million customers and employs over 13,000 people worldwide.
For more information, please visit the Web site at www.sagesoftware.com/moreinfo or call (866) 308-2378.