RMM Software offers direct tunneling capabilities.
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Press Release Summary:
Intended for MSPs, LabTech 2011.2 Remote Monitoring and Management Software provides IP tunnel from technician Control Center console to any system under management, optimizing troubleshooting and first call resolution rates. Program offers dashboards for multi-vendor antivirus management, agent deployment, and StorageCraft backup management. With Quick Connect function, user can perform 1-click operation, instantly establishing connection with MSP's Control Center.
Original Press Release:
LabTech Software Releases Newest, Fastest Version of Its Worldwide Leading Remote Monitoring and Management Solution
LabTech 2011.2 latest release delivers new features, enhancements and greater performance
TAMPA, Fla., -- LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) solution developed by a Managed Service Provider (MSP) for Managed Service Providers, announced the release of LabTech 2011.2 - it's latest version with increased speed, enhanced management functions, newly developed reports, and improved connectivity to end-users.
"We believe these updates and new features continue to make LabTech the strongest, most advanced, most customizable RMM solution on the market," said LabTech Software CEO Matt Nachtrab. "We constantly listen to the needs of our industry and, more importantly, we listen to our partners. Addressing their business pressures and increasing their profitability is our ultimate goal when we develop any new versions of LabTech."
LabTech 2011.2, available to LabTech partners immediately, offers the following new features:
NEW! Direct Tunneling
LabTech 2011.2 raises the bar on traditional remote manageability and troubleshooting by introducing direct tunneling capabilities. An IP tunnel from the technician Control Center console to any system under management as if you were sitting in front of the remote system. This enables LabTech technicians to streamline connectivity improving first call resolution rates, increase performance of troubleshooting utilities and enhance overall service quality.
NEW! Management Dashboards
-- Multi-Vendor Antivirus Management Dashboard - Through a centralized interface, solutions providers can control multiple antivirus vendor products across all managed customers sites.
-- Agent Deployment Dashboard - Improve agent operations with a global interface enabling you to instantly view deployment status, push failure messaging and systems without agents for coverage details.
-- StorageCraft Backup Management Dashboard - New centralized dashboard, gives you real-time StorageCraft ShadowProtect stats at a glance, making it easier for you to view all backup job statuses and easily administer backup jobs across of all your ShadowProtect enabled systems.
Improved and Enhanced Reports
Based on customer feedback, LabTech Software has drastically improved the out-of-box reporting by adding new customer requested reports, consolidating multiple reports into one and enhancing overall look and feel for better visibility of KPIs. Some of the most requested reports include executive summaries, status reporting, configuration and inventory stats.
Optimized Quick Connect Function
Provide rapid assistance even if an agent is not present utilizing the LabTech client web portal Quick Connect feature. When help-desk assistance is needed, the end user can perform a one click operation instantly establishing a connection with a managed service provider's Control Center, without installing agents. The request is automatically queued to an MSP's LabTech Control Center where the request awaits a help-desk representative's assistance.
Hardware Inventory Improvements
LabTech expands hardware inventory using the system management BIOS (SMBIOS) to obtain detailed hardware types, capabilities, operational status, installation date, asset tag ID and other information about system components on a PC. This information can be used in various ways to help manage, support or purchase replacement components for client sites.
This latest release of LabTech 2011.2 further demonstrates the commitment of LabTech Software to provide cutting-edge, innovative solutions to help streamline and drive automation into today's IT solution providers. The newest features and enhancements developed in LabTech 2011.2 make it the most powerful, robust remote monitoring and management solution on the market today.
For more information about the new LabTech 2011.2, visit www.labtechsoftware.com/solutions/labtech-overview/whats-new-in-labtech or register for an upcoming LabTech 2011.2 "What's New" webinar at www.labtechsoftware.com/news-and-events/labtech-live-demonstrations.
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About LabTech Software
LabTech is the only Managed Service tool for remote monitoring, management, (RMM) and automation developed by a Managed Service Provider (MSP) for MSPs. Their affordable, agent-based solution so closely emulates what technicians do in the field that the techs can provide the same support remotely. Because LabTech understands how to manage a growing MSP business, they make it easier to procure their software and allow partners to add agents as they grow. For more information please visit www.labtechsoftware.com or call 877-522-8323.
All product and company names herein may be trademarks of their respective owners.
Web Site: www.labtechsoftware.com
