Raymarine's 'G-Team' Offers Specialized Support for New G-Series Navigation System
New Group Builds on Long-Standing Tradition of Outstanding Technical Support
MERRIMACK, N.H., Jan. 21 - Raymarine, a world leader in marine electronics, today introduced its new "G-Team" technical support group, which will provide support services for the company's brand new G-Series Navigation System. The G-Series combines Raymarine's leading chartplotter, radar and digital fishfinder technology with high-speed processing and networking to provide boaters with the ultimate in command and control.
Members of the G-Team are specially trained to support the G-Series System's unprecedented features, offering customers a unique and personalized experience. The team is part of Raymarine's award-winning Service and Support staff.
"While all of our technicians are trained to support our full line of products, the G-Team has been armed with the unique skills necessary to handle the G-Series System's advanced technology," said Jamie Dery, senior manager, North America Customer Support. "It's critical that our customers' navigation systems work flawlessly when they're out on the water, so it's crucial that we're prepared for any question or issue that may arise in regards to their products."
The support team's deep technical experience has enabled them to deliver superior levels of customer service, including an Average Speed to Answer (ASA) of less than one minute and email responses to support requests within 18 minutes during normal business hours.
"The Raymarine support team is an integral piece of our overall commitment to product quality and service," said Terry Carlson, CEO of Raymarine, Inc. "Whether our customers call our support team, access our Web site or contact one of our certified dealers, it's imperative that they're able to get the support and answers they need, right when they need them."
The G-Series multifunction helm solution combines ultra-bright displays, remote keyboards, and powerful processors with network sensors for radar, fishfinder, GPS, weather and video. Expanding upon the success of Raymarine's award-winning C-Series and E-Series displays, the G-Series can be configured in a multitude of combinations to precisely fit each boater's unique needs. To learn more about the Raymarine G-Series or contact Raymarine Service and Support please visit: www.raymarine.com.
About Raymarine
Raymarine, a world leader in marine electronics, develops and manufactures the most comprehensive range of electronic equipment for the recreational boating and light commercial marine markets. Designed for high performance and ease of use, the award-winning products are available through a global network of dealers and distributors. The Raymarine product lines include radar, navigation aids, instruments, fishfinders, communications, software and systems. Raymarine plc is listed on the London Stock Exchange. For more information about Raymarine in the USA call 1-603-881-5200 or visit www.raymarine.com.
Media Contact:
Liz Boal
Greenough Communications
617.275.6522
lboal@greenoughcom.com
Source: Raymarine, Inc.
Web site: www.raymarine.com/
