Press Release Summary:
With Postilion for Banks and Credit Unions solution, banks can provide customers 24/7 availability of voice channel. Portal offers consolidated view of customers as well as centralized monitoring and administration. Secure, self-guided enrollment process provides customers access to all their accounts, while in-depth reporting system tracks customer usage and administrative changes. Customer service reps and administrators manage system and support customers via browser-based GUI.
Original Press Release:
Postilion Delivers Next Generation Voice Banking
New secure administrative portal enables centralized system monitoring and administration for improved management of Postilion self-service channels
ATLANTA, Feb. 13 /-- Postilion, a leading global provider of integrated solutions for self-service banking and payment processing, today announced the general availability of fully integrated voice banking. The Postilion for Banks and Credit Unions solution that now includes voice banking is an industry-leading solution backed by 15 years of expertise in developing, delivering, and supporting telephone banking applications used by over 900 banks and credit unions in North America.
According to Forrester Research, 24% of consumers still prefer to check account balances via the automated telephone system. Voice banking remains an important self-service channel and financial institutions deploying the Postilion solution are able to provide 24 x 7 availability of the voice channel with accurate up-to-the-minute data.
Postilion voice banking benefits include the following:
- 24 x 7 application availability through Postilion
- An in-depth reporting system that provides tracking of customer usage and administrative changes
- Access to the secure Postilion portal as a single source for centralized system monitoring and administration
- A flexible and secure self-guided enrollment process that provides immediate access to all of a customer's accounts
- The ability to maintain rates on products and update branch and location information easily
- Bank-branded marketing messages
"Through our testing, we have been extremely pleased with the ease-of-use of Postilion's new voice banking capability and we are delighted to be able to provide our customers with the continuous uptime that Postilion will enable us to achieve," said WR Holman, Vice President, Data Processing for IBERIABANK. "The Postilion portal will also enable our bank employees to minimize time spent administering our voice solution."
The Postilion portal provides a consolidated view of customers delivered by a common data model for all Postilion self-service offerings. This provides full visibility into the financial institution's customers and their accounts, transactions, and self-service channel activity. This allows for improved service and satisfaction, as well as minimal operational and employee training costs. Customer service representatives and administrators manage the system and support their customers via a browser-based graphical user interface that is designed to streamline operations and free employees to focus on more productive and profitable service.
Pierre Naude, General Manager of Postilion, Americas, said, "Voice banking is the latest Postilion self-service banking channel that we bring to market alongside our ATM driving offering and will soon follow with retail and business online banking, and mobile banking later this year. With Postilion for Banks and Credit Unions, our customers will benefit from a single integration to the financial institution's core system, a central management portal, and a consolidated view of end-user data. Postilion provides a cost-effective and robust self-service banking solution that enables our customers to deliver a seamless user experience."
Postilion, a subsidiary of S1 Corporation, is a leading global provider of integrated solutions for self-service banking and payment processing. Postilion offers a secure, stable, 24 x 7 solution that is trusted worldwide by more than 1,500 banks, credit unions, retailers, transaction processors, Internet service providers, card issuers, and telecom operators. Postilion customers achieve continuous availability through application services delivered by the Postilion data center or in customer in-house deployments. As the world's most widely deployed transaction management software on an open platform, Postilion acquires hundreds of millions of consumer-generated financial transactions every month from self-service channels, while managing in excess of 100,000 ATMs and 250,000 POS terminals in 50 countries. Additional information is available at www.postilion.com.
About S1 Corporation
S1 Corporation (NASDAQ:SONE) delivers customer interaction software for financial and payment services and offers unique solution sets for financial institutions, retailers, and processors. S1 employs 1,500 people in operations throughout North America, Europe and Middle East, Africa, and Asia-Pacific regions. Worldwide, more than 3,000 customers use S1 software solutions, which are comprised of applications that address virtually every market segment and delivery channel. S1 partners with best-in-class organizations to provide flexible and extensible software solutions for its customers. Additional information about S1 is available at www.s1.com.
CONTACT: Carmen Crutchfield of Postilion, +1-404-923-6672, or firstname.lastname@example.org