PIRTEK Sky Harbor, owned by Stewart Bartlett, has provided on-site hose service to the Phoenix, Arizona area for over seven years. Three days before Christmas one of their long-time customers, Case Foundation Company, had a job with a short lead time on a 28 metric ton drill rig. Before sending the drill to the next job-site there was a need for some quick hose work. Case Foundation Company is one of the industry's most widely-respected and successful full-service and deep foundation specialists. They drill shaft foundations for major projects such as highways, bridges and airports, etc. This drill was scheduled to go to another job in one week just before the New Year's holiday, so time was critical and many suppliers were winding down for the holidays.
The drill had many large hoses that needed replacing. A large amount of 6000 psi, 1 ½ inch hose and metric fittings were needed to complete the job. PIRTEK Corporate Headquarters in Rockledge, Florida shipped all of the 6000 psi, 1 1/2" hose they had available but more was required. PIRTEK Madison Heights, owned by Eli Dorfman in Detroit, MI came to the rescue and supplied the remaining hose needed to complete the job on time.
PIRTEK Sky Harbor Mobile Service and Sales Technician Tony Stevens worked with Case's employees to identify, rebuild and replace the hoses on the drill. Stevens assembled sixteen hoses ranging from 6 to 24 feet in length and two 20 foot steel lines for the job.
Case Foundation requested that the equipment be fixed quickly as the equipment was scheduled to be at another job. Working together with the Case employees PIRTEK was able to complete the job ahead of schedule enabling the drill to be sent to the other job site on time. The customer was completely satisfied with PIRTEK's performance on the job considering the specialized hose requirements and the fact that this was all completed over the holiday season. Thanks to PIRTEK's national resources we were able to do a difficult job to the customer's satisfaction in the shortest time possible.
Stewart Bartlett stated, "The customer had an emergency call right before the holiday season and the only company that had the hose in that quantity, size and pressure was PIRTEK. With the help of PIRTEK USA's Corporate warehouse and our sister Center in Detroit we were able to put together the order in time to meet the customer's delivery demand on the equipment."
Rockledge, Florida-based PIRTEK USA is the world's leading service provider of ETA 1-Hour On-Site Hose Replacement. PIRTEK offers 24-hour, seven-day service that caters to almost every facet of industry. Nearly 40 PIRTEK franchise service centers that function as home base to over 170 PIRTEK mobile service vans are operating in major metropolitan markets nationwide. For more information, visit www.pirtekusa.com