Data and Database Management Software
Oracle Announces it is Positioned in the Leaders Quadrant in Latest Magic Quadrant for Field Service Management
REDWOOD SHORES, Calif., May 17 / - Oracle today announced that Oracle's Siebel Field Service has been positioned in the Leaders Quadrant in this year's Gartner Magic Quadrant 2007 for Field Service Management.(1)
The Gartner Magic Quadrant provides guidance for organizations that are seeking to purchase, replace or upgrade their field service management solutions. According to Gartner, vendors in the leaders quadrant "demonstrate market strength and have the ability to affect market trends in all categories of the criteria on which they are evaluated, and users of the software feel they are gaining a competitive advantage over others in their industry."
Siebel Field Service offers a mature and feature-rich product that is tightly integrated with Siebel Call Center, Customer Service and Sales Automation. Siebel Field Service enables businesses to dramatically enhance their customer service offerings with support for everything from call routing and asset management to on-site invoicing and mobile connectivity. It can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multi-channel service solution.
The full 2007 Gartner Field Service Management Magic Quadrant report is available at: http://mediaproducts.gartner.com/reprints/oracle/148407.html
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About The Magic Quadrant
* Magic Quadrant Disclaimer
The Magic Quadrant is copyrighted 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
(1) Gartner Research "Magic Quadrant for Field Service Management," by Michael Maoz, May 11, 2007
FCMN Contact: susanne.penner@oracle.com
Source: Oracle Corporation
CONTACT: Susie Penner of Oracle, 650-506-1973, or susanne.penner@oracle.com; or Christina Grenier Zeno Group,
415-369-8104, or christina.grenier@zenogroup.com,Oracle
Web site: http://www.oracle.com/
