Online Service offers customer support.

Press Release Summary:



Prophet 21 Web-based Support offers distributors ability to log cases online and communicate with team of solution experts to resolve issues. It also offers access to comprehensive Web-based solutions database, searchable 24 hours a day, 7 days a week. Web-based support lets users get their jobs done while getting answers to questions about Prophet 21 solutions.



Original Press Release:


Prophet 21 Web-Based Support Offers Distributors Unobtrusive Help


Online Support Allows Distributors to Concentrate on Tasks at Hand

YARDLEY, PA, February 18, 2004 - When she has a question about her company's Prophet 21 solution, Jean Boseman does not have time to wait by the phone. As the accounting manager, system administrator, and occasional switchboard relief operator at Guardian Fire and Safety, she is usually swamped with dozens of tasks at one time. "Anyone who works in a small business understands that there's never enough time," she said.

Prophet 21 Web-based support relieves Boseman from the responsibility of waiting for return calls. "I can enter my query via the Web and check back every so often to see if someone updates my case," she said. "Because it answers my questions unobtrusively, it gives me time to go about my normal duties."

"We know that many of our customers are so busy - and doing so many jobs at once - that it's difficult for them to wait for a response to their support questions," said Chuck Boyle, Prophet 21 president and CEO. "Web-based support helps distributors increase employee productivity by giving them the opportunity to get their jobs done while getting answers to questions about their Prophet 21 solutions."

Support that Helps Users Stay Focused

Prophet 21 Web-based support offers distributors the ability to log cases online and communicate with a team of solution experts to resolve issues. Web-based support also offers distributors access to comprehensive Web-based solutions database, searchable 24 hours a day, seven days a week.

Boseman says corresponding with Prophet 21 support staff via the Web gives her information she needs should similar issues ever arise. "All of the documentation related to my cases is stored online so I can reference it really easily," she said. "I can access any of it with the click of a button."

"It can be nice to talk on the phone with somebody, but we all have jobs to do," Boseman concluded. "Web-based support gives me what I need to stay focused on my tasks at hand while resolving outstanding issues."

About Prophet 21

Since 1967, Prophet 21 has been a leader in providing durable goods distributors with innovative, adaptive solutions essential for running their businesses. With more than 2,400 customers and 80,000 users conducting over $41 billion in highly complex supply chain transactions annually, Prophet 21 is a true business partner, helping companies of all sizes leverage technologies and maintain a competitive advantage. Through its business technology and services, Prophet 21 seeks to streamline customers' business processes and reduce transaction costs to maximize profit and growth.

Prophet 21 offers enterprise software solutions that provide organizations with powerful, highly customizable applications designed to improve customer service and maximize their return on investment. In addition, the company offers an Internet trading network that streamlines the commerce process between distributors, manufacturers/suppliers, and end-users. A complete line of professional services backs all Prophet 21 solutions.

For more information about Prophet 21, please visit www.p21.com or call 1-800-PROPHET, press 1.

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