New Proface Connect HMI Service Allows Customers with Remote Accessibility

Press Release Summary:

Pro-face Connect HMI Service enables user to program, troubleshoot, and maintain the machines remotely. Pro-face Connect uses Secure Development Lifecycle process that consists of penetration tests and threat model analysis. The process helps in managing multiple machines at multiple locations and is compliant with Industry level standards for security.

Original Press Release:

Remotely Access, Manage, and Trouble Shoot Your Machines Securely

Ann Arbor, MI – February 2, 2018 - Pro-face America announces the release of Pro-face Connect, a ready-to-use embedded HMI service that allows customers the ability to access machines remotely and securely from anywhere at anytime.

Most current Pro-face HMIs and iPCs are Pro-face Connect ready allowing users to access to their machines remotely to program, troubleshoot, and maintain the unit’s performance. Pro-face Connect is easy to configure based on familiar HMI panels and software, so there is no need for extra hardware or accessories. By adding the Pro-face Connect Link Manager license, customers can even expand their abilities to manage other devices connected to the HMI, including PLCs. Pro-face Connect is ready to go, with a simple online upgrade for activation.

“We care about our customers and their business,” said Paul Aceves, Pro-face America Offer Manager, “so we are providing a smart technology solution that allows them to increase the efficiency of their operations, while maintaining the utmost security.”

Pro-face follows a Secure Development Lifecycle (SDL) process, which includes penetration tests, threat model analysis, and strict requirements from the cyber security committee of Schneider Electric, Pro-face’s parent company. This process allows Pro-face Connect to be compliant with Industry level standards for security, making it the ideal solution for managing multiple machines at multiple locations.

Paul Derbyshire, Pro-face Application Engineer, reports from the field that, “Customers can easily collect data while troubleshooting different locations, using a standard Internet connection, and without involving the IT department.”

Smart technology, such as Pro-face Connect, compliments the Industrial Internet of Things (IIoT) by providing flexibility and control. This gives users the ability to expand their business and meet the ever-changing demands of the automation industry.

Pro-face hardware and software is installed in more than 300,000 factory-floor systems worldwide. Pro-face America is headquartered in Ann Arbor, Michigan and has employees, sales, and support representatives located worldwide. For more information about Pro-face products visit

Janelle Morris

Marketing Communications Development Senior Specialist

Pro-face America


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