Multi-Tenant Software unifies IT monitoring, service management.
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Press Release Summary:
Nimsoft Unified Manager, combining infrastructure monitoring and ITIL®-based service management capabilities, helps service providers and IT organizations optimize delivery of IT services across internal and external IT infrastructures. Out-of-the-box logic and bi-directional integration between monitoring and service management meets needs of collaborative IT operations. Deployed on-demand or on-premise, solution guides users through ITIL-based workflows and streamlines service delivery.
Original Press Release:
Nimsoft Launches Nimsoft Unified Manager, a Single Solution Combining IT Monitoring and Service Management
Highly Adaptable, Multi-Tenant IT Management-As-A-Service Solution Designed to Meet Modern IT's Rapidly Evolving Business Needs
CAMPBELL, Calif. -- Nimsoft today announced Nimsoft Unified Manager, a multi-tenant IT Management As-A-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management capabilities in a single solution.
By unifying monitoring and service management, Nimsoft Unified Manager empowers service providers and IT organizations to more efficiently and effectively optimize delivery of IT services to business users across internal and external IT infrastructures?including public and private cloud environments.
The solution is built on the successful Nimsoft Monitoring Solution (now known as Nimsoft Monitor) and the customer-proven Nimsoft Service Desk technology.
"The need to constantly drive down costs, combined with ever-expanding technology complexity, are driving IT organizations to adopt new technologies and processes," said David Coyle, research vice president, IT operations at Gartner. "Flexible, unified solutions that promote integration between monitoring and management will be key selection criteria over the coming years."
Nimsoft Unified Manager provides intuitive, out-of-the-box logic and bi-directional integration between monitoring and service management to meet the needs of today's collaborative, fast-paced IT operations. It will be offered either on-demand (SaaS) or on-premise.
This integration between monitoring and service management radically improves the productivity of IT operations?helping to ensure that problems and potential problems are quickly and accurately addressed based on their impact to the business.
"Managing client private cloud infrastructure and protecting sensitive client data in globally distributed data centers is our business. Now the Nimsoft Unified Manager gives our ZoneIT Private Cloud clients visibility into their virtual systems and our customer service team improved support tools to scale," commented Dan Dayanim, Director, Client Services Delivery at IPR International, LLC. "We've been searching for a unified solution that pulls together monitoring for our multi-vendor private cloud infrastructure with our ITIL service delivery model and a centralized multi-tenant client portal. We're excited that the Nimsoft platform fits our strategic direction and will help drive growth."
Nimsoft Unified Manager features an intuitive, unified user experience that guides users through ITIL-based workflows--from alarms to alerts to problem resolution--while streamlining service delivery, enabling reduced business downtime and improved service quality.
Built on a proven, lightweight multi-tenant architecture, Nimsoft Unified Manager enables businesses and service providers to embrace established, emerging and future technology maximizing service quality and reducing total cost of ownership and overall IT complexity.
Additional capabilities of Nimsoft Unified Manager include:
-- Comprehensive monitoring of infrastructure elements--including servers, storage, network devices and security appliances--across public and private cloud environments
-- Response-time monitoring of applications and services
-- Intelligent threshold and policy driven alerting
-- ITIL-based service management workflows
-- Collaboration tools for operations and help-desk staff
-- Shared configuration management database (CMDB)
-- Intuitive dashboards and reporting
-- Extensive APIs interface to third-party solutions and technologies
-- Secure, segmented customer views
"Business moves too fast for companies to get bogged down in costly implementations of complex IT management applications that can't respond to constant changes in modern IT infrastructure and services," said Gary Read, Nimsoft CEO. "With Nimsoft Unified Manager, our customers can maintain the deep visibility they need into the computing environments that form the central nervous system of today's modern IT organizations and deliver critical highly available services at low costs whether in the data center or the cloud."
Nimsoft Unified Manager features flexible licensing, deploy-as-you-need implementation, and will be offered with a choice of on-premise or on-demand SaaS delivery.
To view a live webcast on Nimsoft Unified Manager on April 5 from 8-10 AM Pacific Time, please visit here. For a replay, visit here.
Supporting Quotes
Being able to offer our clients this combined SaaS monitoring and service desk solution is a significant benefit," commented Barry White, Operations Director at MNIS. "We see the offering as a clear path for us to increase the ways we can help our clients improve visibility, reporting and management of their business processes and operations, ultimately resulting in measurable business success."
"We use Nimsoft solutions to nimbly and cost-efficiently deliver highly reliable services to a demanding and rapidly growing client base," said Chris Poe, CTO at Atrion Networking Corporation, a New England-based service provider and systems integrator to the mid- and small enterprise market. "By enabling the consolidation of an even broader set of infrastructure monitoring and service management capabilities into a single platform, we believe Nimsoft Unified Manager will empower service providers and IT organizations to provide even greater value to their clients and create improved operational efficiencies--allowing organizations to more effectively run their IT operations."
"In today's demanding business climate, where information is rapidly changing and moving in the data center and the cloud, failure is not an option," said Kalyan Kumar, AVP and worldwide head cross tower functional services HCL Technologies. "The need for unified tools that can effectively manage the situation, drive down operational costs and mitigate risk has grown exponentially. This expansion of Nimsoft offerings to include both monitoring and service desk capabilities in Nimsoft Unified Manager provides us with a simple, proven way to manage a modern IT infrastructure."
"As a technology partner to Nimsoft, we expect to see strong market acceptance of the Nimsoft Unified Manager solution," said JF Lauri, Managing Director at ERP management company AGENTIL. "The solution combines proven capabilities, and gives service providers and IT organizations an efficient technology solution that to us, represents the next generation of ITSM management and monitoring."
"The Nimsoft Unified Manager solution helps us enable organizations to easily account for and manage the ever-changing needs of today's evolving business environment," said Dave Lewis, CEO at systems integration, training and consultancy company Mibtree. "The fact that Nimsoft has successfully brought together the IT monitoring and service management sides of the equation will prove to be a tremendous asset to business. It's yet another example of the company's commitment to offering a comprehensive approach to IT for the modern organization."
"As a Nimsoft IT service management alliance partner, we see tremendous business value in offering a wide variety of IT capabilities as a utility service," said Jason Bystrak, Director of Sales, Ingram Micro North America's Services Division. "Nimsoft Unified Manager will further enable our mutual cloud and managed service provider partners to offer detailed insight and comprehensive service management features to today's increasingly mobile and socially connected end user community. This flexible solution will help ensure our partners are well equipped to manage today's constantly evolving modern IT services and infrastructure in a more cost effective and efficient manner."
"Uniting service desk capabilities with monitoring into a single offering like this makes sense," said Fred Broussard, research director, Enterprise System Management Software, IDC. "Leveraging a common architecture allows service providers and IT organizations to reduce IT management cost and complexity."
About Nimsoft
Nimsoft provides integrated, modern IT management solutions for more than 1000 enterprise and service provider customers globally, including 1&1, CDW, SoftLayer, Sur La Table, TriNet, and Virgin America. The company's Nimsoft Unified Manager is an industry-leading solution which helps organizations easily monitor and manage IT services in increasingly complex business environments. Nimsoft products integrate with existing solutions at any point from the data center to the cloud, and are available on a pay-as-you-go basis. For more information, visit www.nimsoft.com.
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