Mentor IntelliFleet® now supports a mobile app that allows taxi riders to book and track their taxi using their smartphones.
CALGARY, AB - Mentor Engineering is pleased to announce that Mentor IntelliFleet's IntelliWeb module now integrates with a mobile taxi app by Fleetbit to deliver a mobile and Internet trip booking option for taxi riders. Now riders can book a trip instantly using their iPhone, Android, Blackberry or via SMS text messaging. They can also track their taxi's location and estimated arrival time on their mobile device.
"Giving riders this mobile app option is important for taxi agencies who want to stay competitive in this industry because it's something riders are starting to demand," says Mentor's Taxi Manager, Ron Boulton.
Amid current concerns that mobile taxi apps are reaping the benefits of established taxi brand names and reputations, while bypassing the company call centers, the Fleetbit app is an option that lets the taxi company stay in control because it integrates with existing in-office automated taxi dispatching software.
As Ron explains: "Mobile booking is opening up a new world in the taxi industry with so many riders asking for this service, but maintaining control in order to uphold industry regulations and ensure the safety of both drivers and passengers is important. What's great about Mentor's mobile app option is that all mobile activities are tracked and regulated by the taxi agency. It's simply another way that riders can hail a taxi and it helps agencies win more customers and keep the ones they've got."
The popularity of Fleetbit's mobile booking app is well established, with over 90% of passengers coming back after using the app once. When a taxi company chooses the mobile booking and website option, their online site is individually designed to match their company's established look so that brand image is maintained.
IntelliWeb can be added to any existing IntelliFleet system, making this mobile app option easily available to both existing and new taxi clients.
Learn more about mobile booking with IntelliWeb.
Mentor IntelliFleet is an automated dispatch system designed specifically to deal with the day-to-day operational realities of taxi organizations. This all-in-one software suite provides call takers, dispatchers, and managers with a comprehensive set of tools to help them perform their jobs more efficiently and accurately.
About Mentor Engineering
Mentor Engineering has 25 years of experience helping hundreds of fleet-based organizations improve customer service, increase efficiency, reduce operating costs, and complete additional jobs each day.
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