Media Server adds voice to web commerce.
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Press Release Summary:
TalkAnytime® Media Server With Click-to-Talk adds real-time voice interaction over Internet between web site visitors and company representatives. Connecting between PBX and IP network, unit provides hardware and software product in 4, 8, 24, and 30 channel models. Each channel allows web visitor to contact web host company personnel using Internet via VoIP call into PBX. Calls can be used for assistance in eCommerce, soliciting online support, or inquiring about products.
Original Press Release:
Multi-Tech Adds Voice to Web Commerce
MINNEAPOLIS, September 19/--
- Announcing TalkAnytime Media Server With Click-to-Talk
Multi-Tech(R) Systems, Inc., a leading data communications and telecommunications company based in suburban Minneapolis, is announcing its "click-to-talk" TalkAnytime(R) Media Server designed to add real-time voice interaction over the Internet between web site visitors and company representatives. Connecting between a company's PBX and IP network, the new media server is a complete hardware and software product in four, eight, 24, and 30-channel models. Each channel allows a web visitor to contact web host
company personnel using the Internet via a VoIP call into the PBX. The calls can then be used for assistance in tasks such as eCommerce, soliciting online support or inquiring about products. The TalkAnytime server models TA410 (four channel), TA810 (eight channel), TA2410 (24 channel), and TA3010 (30 channel) are shipping immediately, and are priced at MSRPs of US$1,699, US$2,699, US$3,699, and US$4,699 respectively.
"By designing our new TalkAnytime Media Servers as complete hardware and software product in scalable solutions, we have made them easier to install and available to a more diverse set of companies," states Chip Harleman, Vice President of Sales and Marketing for Multi-Tech Systems, Inc. "As we know, companies can have the greatest web site and most complete set of products, but with one unanswered question, an on-line purchase transaction can become part of the over 50 percent statistics for abandoned shopping carts. Answering those questions as easily as clicking a TalkAnytime button can translate into more sales and repeat business."
The TalkAnytime Media Server is different because it is a complete solution including (VoIP) gateway and client call software. The media server is built upon Multi-Tech Systems proven VoIP gateway technology. It includes a complete set of PBX interfaces, a 10/100 Ethernet interface for connection to an IP network, and a full complement of advanced features such as a high-resolution adaptive jitter buffer combined with error concealment.
Multi-Tech Systems is an ISO 9001:2000 certified global manufacturer of telephony, Internet and device networking products connecting voice and data over IP networks. Multi-Tech Systems has over 60 U.S. patents and numerous international patents. Contact Multi-Tech in the U.S. at+1-800-328-9717 or +1-763-785-3500, via fax at +1-763-785-9874, EMEA at +44-118-959-7774, via fax at +44-118-959-7775, at www.multitech.com.
