Managed IP Telephony Service delivers end-to-end support.
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Press Release Summary:
Designed for SMBs, Managed IP Telephony (MIPT) service delivers fully customizable IP telephony as service managed to service level agreement (SLA). It combines UNIVERGE® IP Telephony platform and presence-enabled applications with professional, maintenance, and management services. Service also provides single point-of-contact for provisioning and problem resolution, ongoing performance trend analysis, and real-time reports via secure web portal.
Original Press Release:
NEC Unified Solutions Introduces Managed IP Telephony Service
New Offering Delivers the Competitive Benefits of IP Telephony While Minimizing Financial Investment and Technology Risk
IRVING, Texas, Aug. 21 -- NEC Unified Solutions, Inc. (NEC), a leader in converged communications solutions for the enterprise and small and medium-sized businesses (SMB), today announced the availability of its Managed IP Telephony (MIPT) service. Designed for the SMB market, MIPT delivers feature-rich, fully customizable IP telephony as a service managed to a service level agreement (SLA), combining a UNIVERGE(R) IP Telephony platform and presence-enabled applications with professional, maintenance and management services for a predictable monthly charge.
Placing a customized design of managed equipment on customer facilities with no upfront charges, MIPT provides an ideal balance between a purchased solution and a hosted IP Telephony solution. It combines the flexibility and feature-rich applications suite of a purchased system with the expert management, technology refresh and predictable costs of a hosted solution, allowing customers to dedicate their scarce technical resources and capital funds to strategic core business initiatives.
In addition to an onsite UNIVERGE IP Telephony platform with converged applications, the MIPT offering includes a complete suite of professional, maintenance and managed services, carrier services, a single point-of-contact for provisioning and problem resolution, ongoing performance trend analysis and real-time reports via a secure web portal. NEC may provide management for both voice and networking equipment, or at the customer's option, the customer and NEC may co-manage the IPT domain.
The MIPT service is available with Essential and Comprehensive options. Both options include a fully managed IP communications platform, but they differ in the level of support for the customer's IP network (routers and layer 2/3 switches):
-- Essential Managed IP Telephony Service -- provides complete management of IP Telephony infrastructure and applications, as well as monitoring and incident management of the supporting data infrastructure.
Includes:
-- 24x7 monitoring of IP Telephony and data network for availability and performance
-- Incident management of IP Telephony and data network
-- Off-site configuration backup of IP Telephony infrastructure and applications
-- Change Management for IP Telephony platform and applications
-- Web portal access to real-time information about the customer's network and on-demand historical reports
-- Service Level Agreement defining objectives for system availability, IPT quality-of-service and mean time to problem resolution
-- Comprehensive Managed IP Telephony Service -- Complete management of both IP Telephony infrastructure and supporting data network with respect to availability, performance, configuration changes, software updates and service level agreements. Includes Essential Managed IP Telephony Service offerings and adds:
-- Change Management for routers and switches
-- Trend Analysis for IP Telephony and supporting data network
-- Dedicated Customer Service Manager assigned to customer
NEC's MIPT is well positioned to deliver end-to-end support for the entire lifecycle of an SMB's IPT experience. In addition to vast expertise in telephony and IP networking, the Company draws upon its extensive security expertise to deliver a portfolio of vulnerability and penetration assessments and on-going threat management services to facilitate secure operation of IP telephony and other mission-critical business applications.
With NEC's Managed IP Telephony service, customers enjoy benefits such as:
-- Improved business productivity
-- A dedicated, feature-rich IP Telephony platform
-- Total system flexibility and customization
-- Service availability, reliability, and quality backed by service-level guarantees
-- Lower total-cost-of-ownership at a predictable monthly rate
"NEC's Managed IP Telephony Service allows customers to focus on their core business objectives while realizing the full benefits of IP telephony," said Zeus Kerravala, vice president, Yankee Group. "The service is ideal for SMBs that are unable to make long-term investments in or devote significant resources to new technologies. MIPT provides a low-risk way for them to improve team collaboration and productivity while receiving technical guidance from NEC's experts in IP management."
"The development of NEC's Managed IPT Service is a direct result of the fundamental needs of SMBs to gain access to IP telephony," said David King, vice president, Marketing, at NEC Unified Solutions. "This service solution provides a perfect balance of customizability, reliability, security and flexibility with no capital, reduced risks and an overall lower total cost of ownership. "Our customers benefit from their relationship with a solutions provider that is an expert in managing and supporting them throughout the entire IP Telephony lifecycle from planning and design to provisioning and implementation to ongoing support, management and security services."
About NEC Unified Solutions, Inc.
NEC Unified Solutions Inc., a leader in converged voice and data communications solutions for the enterprise, delivers the industry's most innovative suite of products, applications and services that help customers achieve their business goals. NEC Unified Solutions is a wholly owned subsidiary of NEC Corporation of America and offers the broadest range of communications services and solution choices, flexible product platforms and applications, and an open migration path to protect investments. NEC Unified Solutions, Inc. serves the Fortune 1000 and customers across the globe in vertical markets such as hospitality, education, government and healthcare. For more information, visit www.necunified.com , or call (877) 463-2267.
UNIVERGE is a registered trademark of NEC Corporation.
Contacts:
Amy Dittman
NEC Unified Solutions, Inc.
(214) 262-6384
adittman@necunified.com
Alicia Dollard
Ruder Finn
(212) 593-6343
dollarda@ruderfinn.com
