Press Release Summary:
Including both on-site service plans and on-site time and material repairs, National Service Coverage allows users to eliminate concerns about shipping printers to depot locations. Local, factory trained, and certified technician are available to visit customers facility on time and material basis. Service allows customers to choose response time they require be it same day, next business day, or standard two-business-day service.
Original Press Release:
Norwood / Allen Introduces New National Service Coverage
August 14, 2007 - Norwood Marking Systems / Allen Coding Systems introduces its new National Service Coverage, which includes both on-site service plans and on-site time and material repairs for customers across the U.S. With National Service Coverage, customers eliminate concerns about shipping printers to depot locations and they experience faster response times and reduced costs for on-site service.
With hundreds of local, factory trained and certified technicians situated throughout the U.S., Norwood / Allen is now offering on-site upgrades to its standard depot warranty for both new printers and, with some restrictions, its installed base of printers. The upgraded warranty covers unlimited repairs, travel time and all labor and parts (excluding printheads and consumables) as well as unlimited telephone technical support and two preventative maintenance checks, all for one set fee.
Norwood / Allen customers choosing not to upgrade their standard warranty with the new on-site service plan can still have a local, factory trained and certified technician visit their facility on a time and material basis under the new National Service Coverage.
With both on-site service plans and on-site time and material repairs, customers can choose the response time they require - be it same day, next business day or standard two-business-day service. Service is available 24 hours a day, seven days a week, 365 days a year. Technicians arrive with new, OEM parts in hand, which results in a 96 percent first-call fix-rate.
"At Norwood / Allen, we're taking customer service to the next level," noted Chuck Theobald, Business Unit Manager at Norwood / Allen. "With our new National Service Coverage, we're offering peace of mind. With the on-site service plan, customers transfer the responsibility of keeping their equipment operating to us, thereby reducing their risk. Faster response translates to greater uptime and line productivity. And proper service helps extend the life of the equipment."
About Norwood Marking Systems / Allen Coding Systems / Kingsley Machine Company
Norwood Marking Systems, a division of Illinois Tool Works, has been at the forefront of innovation since developing the world's first hot stamp imprinters for the food industry over 45 years ago. Kingsley Machine Company has also led the way, having patented its first hot stamp imprinter in 1932. Joining the ITW family in 2006, Allen Coding Systems is a leading U.K. manufacturer of overprinting equipment. Today, Norwood, Allen and Kingsley continue as market leaders, designing and manufacturing a range of innovative thermal transfer printers, hot stamp imprinters as well as ink and embossing printers that code and mark for a wide variety of industrial markets worldwide.
Norwood Marking Systems
2538 Wisconsin Avenue
Downers Grove, IL 60515 USA
Tel: 630 968 0646
Fax: 630 968 7672