Collaboration Features Even Tighter RMM and PSA Integration
TAMPA, Fla. -- LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) platform developed by a managed service provider (MSP) for managed service providers, is previewing its next-generation plugin for Autotask during Automation Nation 2013 in Orlando, Florida this week. Autotask Plugin 6.0, which is being developed in tight collaboration with Autotask, is also being rolled out to beta testers in the coming weeks and to all partners through live webinars next week.
"The new plugin is truly a collaborative effort, not just between LabTech and Autotask, but also across the larger community of dedicated Autotask users," said Matt Nachtrab, LabTech Software CEO. "Our partners want technology integrations such as this to deliver clear and immediate benefits to their businesses, and we're confident that they will be happy with this collaborative effort, especially since they played such an important role in helping us design and engineer it."
The most recent LabTech/Autotask integration shows how successful Professional Services Automation integration is done. The two companies went to great lengths to collaboratively study why RMM and PSA integration is so important to its partners. This formula for PSA integration is successful because it incorporates direct partner feedback into the product lifecycle, ensuring that the plugin not only fits how partners work today, but also has capabilities they will need for tomorrow as their businesses evolve.
More than 100 Autotask focus group partners participated in design previews, provided feedback and engaged directly with LabTech engineering teams to build in next-generation interoperability. The result, evident in the previews, is a more fluid, user-friendly solution that will help unlock the full potential of automated services.
"We put tremendous effort into understanding the MSP community and delivering innovation ahead of the curve," added Nachtrab. "When integration is this thorough and delivers such obvious benefits to partners, it's something that's worth evangelizing - we hope partners will check out the preview during Automation Nation and through our webinars and see why we're so excited."
For more information, or to sign-up for a live webinar, please visit www.LabTechSoftware.com/Autotask.
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About LabTech Software
LabTech Software is the developer of the only remote monitoring and management (RMM) platform developed for managed service providers (MSP) by MSPs. Designed and developed by system administrators with years of experience in the IT services industry, LabTech's focus is to drive the power of IT automation. This affordable agent-based platform closely emulates what technicians do in the field by performing IT support and management tasks and processes remotely, efficiently and non-intrusively. LabTech is the most powerful, feature-rich and widely-sought RMM platform in the IT service provider space today. For more information please visit www.LabTechSoftware.com or call 877-522-8323.
Greenough for LabTech Software
Web Site: http://www.labtechsoftware.com