A new emphasis on services designed for the contact center and two new premium products support Jabra's total solution philosophy
LOWELL, Mass. - Jabra North America(NA) announced today the availability of two new upgraded products for the contact center - the Jabra BIZ™ 2400II premium headset and the LINK™ 860 digital amplifier. Jabra NA also announced Jabra Advantage on Demand--a new subscription based services offering developed specifically with contact center in mind. Together, these announcements reinforce the brand's commitment to its core contact center business and bolster its vision of headset deployments as a total solution of hardware, software and services bundled together.
"Jabra's commitment to continuously improving upon our industry leading contact center products and feature-rich headset solutions is well balanced by our belief that the services supporting headset deployments are what ultimately create successful customer outcomes," said senior director of North America marketing Kelly Myers said. "Jabra approaches mission critical deployments with a 'service first' philosophy. We don't view headset deployments as ending with an invoice. At Jabra, we're experts in headset design and manufacture - we're one of the world's experts in hearing and sound - and this expertise has taught us that successful deployments are largely about the actual people who end up using our products, not just the products we sell them."
Jabra's BIZ 2400II premium headset was designed for those contact centers that fully embrace the idea that their agents are their brand's front line ambassadors. The Jabra Biz 2400II adds an Ultra Noise Cancelling microphone, acoustic shock protection, enhanced speakers and more comfortable padding to its already existing best-in-class features. Available in a variety of wearing styles, the Jabra BIZ 2400II quick disconnect version is currently available while the USB versions will begin shipping in June, 2015. More at www.jabra.com/biz2400II.
Jabra's LINK 860 digital amplifier was built to reduce down-time by improving upon our previous iterations of digital amplifiers with a seamless switching capability between PC and telephone mode via an easy to access button on top of the unit. The Jabra LINK860 also features a fully integrated volume control that synchronizes with the user's PC as well as manages volume for desk phones. This USB-connected digital amplifier requires no batteries thereby reducing field maintenance issues. The Jabra LINK 860 will be available in July, 2015.
Jabra's Advantage on Demand subscription based service now features a contact center option that gives its United States customers the option to avoid large up-front capital expenses usually associated with large headset purchases. Customers can now use their new headsets with a single low monthly per-headset fee. Under this new offering, Jabra will remove and replace the customer's current headsets with any of a wide selection of the brand's most popular corded and wireless headsets. For more information on Jabra Advantage on Demand visit www.Jabra.com/AOD.
For attendees of the Contact Center Expo Show in Orlando, FL, running from May 4-7, 2015, please visit Jabra at booth #442 to learn more about these and other contact center products and solutions - or visit us online at Jabra.com.
Jabra is the brand of GN Netcom, a subsidiary of GN Store Nord A/S (GN) - listed on NASDAQ OMX. Jabra employs approximately 950 people worldwide and in 2014 produced an annual revenue which amounted to DKK 2,871 million (approximately US$478). Jabra is a world leader in the development, manufacturing, and marketing of a broad range of communications and audio solutions. With a reputation for innovation, reliability, and ease of use that goes back more than two decades, Jabra's consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.
Web Site: http://www.jabra.com