Industry veteran Ken Kratz will lead the IQMS Customer Success Group in ensuring manufacturers have the skills and software in place to maximize their operational efficiency and effectiveness
PASO ROBLES, Calif. - IQMS, a leading manufacturing ERP software and manufacturing execution system (MES) authority, today announced the creation of the IQMS Customer Success Group. Working alongside IQMS support and professional services, the new group is chartered with ensuring that new and existing customers of receive 100% of the value they expect from IQMS enterprise resource planning (ERP) products and services.
IQMS Customer Success Group members will reach out to customers to understand their needs, experiences with existing software, and any solution gaps. Based on their findings, they will offer recommendations and work with the IQMS support and professional services teams to provide customers the training, knowledge and resources to maximize their operational efficiency and effectiveness using the IQMS EnterpriseIQ system.
“How well manufacturers implement their ERP solutions can significantly affect their growth and profitability, so it just made sense to create a group dedicated to ensuring customers’ success with our software and services,” said Gary Nemmers, president and CEO of IQMS. “Through our IQMS Customer Success Program, we are extending our commitment to creating a superior user experience and setting a new standard for customer service in the ERP industry.”
Leading the new group is Ken Kratz, vice president of customer success at IQMS. Kratz brings two decades of ERP, supply chain, and software industry experience, including more than four years as a senior sales executive at IQMS.
“Ken has always been a champion of the customer. He knows the industry, our product, and most importantly, the needs of the many manufacturers who rely on our EnterpriseIQ system,” said Nemmers. “As head of our IQMS Customer Success Program, Ken will play a strategic role in empowering manufacturers to achieve their business goals using our software.”
IQMS uniquely combines ERP and manufacturing execution system (MES) functionality to give manufacturers a comprehensive end-to-end suite for running the business, backed by the real-time performance and scalability that companies demand. Developed specifically for mid-market repetitive, discrete and batch process manufacturers, IQMS provides robust capabilities for addressing strict customer and regulatory certification and compliance. IQMS achieves this by delivering traditional ERP functionality for accounting, sales orders, material requirements, inventory and purchasing, plus extended native features for CRM, human resources, production scheduling, shop floor control, warehouse and quality modules. With offices across North America, Europe and Asia, IQMS serves manufacturers around the world. For more information, please visit http://www.iqms.com.
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