Hyundai-developed in-vehicle telematics platform incorporates more than 30 innovative connectivity functions and core safety services
LAS VEGAS -- Hyundai is set to challenge conventional wisdom in the automotive industry again in 2011 with the introduction of Blue Link®, an all-new telematics platform exclusive to Hyundai models. This new telematics platform will offer more than 30 unique connectivity features on future models.
Blue Link® Highlights
o Blue Link® telematics platform will offer innovative connectivity,
convenience and safety services for Hyundai vehicles
o Blue Link will be available on all future Hyundai models, starting with
Sonata and the Veloster 3-door coupe later this year
o Agent-assisted advanced voice recognition system provides a new approach
to performing in-vehicle POI searches vs. voice-recognition-only
systems, or traditional (and expensive) traditional operators
o Blue Link Assurance, a safety services suite developed by Hyundai, will
be standard on all Blue Link-equipped models for a free introductory
period; continued service available by subscription
o Numerous connectivity and convenience features will be available via
feature packaging targeted at distinct telematics user groups
A variety of different features will be available at launch, including unique applications such as a maintenance alert that helps drivers identify and schedule service; an "Eco-Coach" that improves efficient driving; restaurant ratings; and remote door lock/unlock capabilities. Blue Link's innovative features continue with remote vehicle start, which allows a driver to heat or cool the car before driving; geofence, which can send a text if a driver has ventured outside prescribed borders or time constraints; and stolen vehicle slowdown to help police recover a stolen vehicle.
Drivers will not have to wait long for the arrival of Blue Link on Hyundai models as it will debut on the popular Sonata sedan, one of three finalists for the North American Car of the Year award, later this year. In addition, Hyundai soon will announce a second Blue Link-equipped, youth-oriented coupe model, which will also be available in 2011. Hyundai projects Blue Link to be available across the majority of the lineup by the 2013 model year.
"Blue Link combines safety, service and infotainment into a complete package that works to both help simplify Hyundai owners' lives and reduce distracted driving," said Barry Ratzlaff, director of customer satisfaction and service business development, Hyundai Motor America. "We've carefully studied how drivers rely on smart phones and navigation systems as an innovative link to the outside world. Blue Link brings that seamless connectivity directly into the car with technology like voice text messaging, POI web search download, turn-by-turn navigation, and monthly vehicle reporting. Our agent-assisted advanced voice recognition system offers a 21st century solution to performing POI searches in the vehicle. This unique and innovative approach enables Hyundai to deliver fast, accurate searches and downloads of POIs to vehicles without the unnecessary costs of traditional operator-only type systems of our competitors."
As part of the Blue Link launch, Hyundai also will provide Blue Link Assurance on Blue Link-equipped vehicles, which includes core safety services for an introductory period. These key safety services include: Automatic Crash Notification (ACN) and Assistance, SOS Emergency Assistance, and Enhanced Roadside Assistance. After the introductory period, owners of Blue Link-equipped vehicles can choose to extend these and other services as desired. Blue Link package subscription fees will be announced this spring on Sonata.
Blue Link Assurance further expands Hyundai's industry leadership formerly established by Hyundai Assurance, the industry's most comprehensive suite of new-vehicle protection. Hyundai Assurance already offers a 5-year/60,000-mile fully transferable bumper-to-bumper warranty, Hyundai's 10-year/100,000-mile powertrain warranty, 5-years complimentary Roadside Assistance, and Buyer Protection - a credit-protecting job-loss vehicle return program.
In typical Hyundai fashion, Blue Link services were developed with targeted packaging options that are tailored to distinct telematics user groups:
Blue Link Assurance package:
o Automatic Crash Notification (ACN) and Assistance - Provides immediate
assistance when an accident occurs and an airbag is deployed. In this
event, an ACN signal, containing customer and location information, will
automatically be transmitted to the response center. Upon receipt of
the signal, a response specialist will attempt to establish voice
communications with the vehicle occupants and forward any pertinent
information to emergency services.
o SOS Emergency Assistance - Customers request emergency 911 assistance by
pressing the dedicated SOS button in the vehicle. This action transmits
vehicle information and location to specially-trained response
specialists, who assist in coordinating the dispatch of appropriate
emergency assistance to the customer. The response specialist remains
on the line with the customer until advised assistance has arrived.
o Enhanced Roadside Assistance - Enables customers to contact Roadside
Assistance via a single in-vehicle button-press. Vehicle information
(including location) is automatically transmitted to a response center,
enabling the specialist to dispatch assistance more quickly and
efficiently for vehicle assistance and retrieval.
Blue Link Essentials package:
o Remote Door Lock/Unlock - Enables locking or unlocking vehicle doors via
a toll-free number, owner's website, or mobile phone application.
o Remote Horn and Lights - Enables activating the horn and/or lights via a
toll-free number, owner's website, or mobile phone application.
o Panic Notification - Notifies customers when the panic button on their
vehicle key fob has been activated, signifying when a family member or
other vehicle occupant may be in danger. Notifications are configured
online and occur via email or text message.
o Remote Vehicle Start - Enables customers to start the vehicle via
owner's website or toll-free number, or mobile phone application.
o Alarm Notification - Notifies customers when and where the vehicle alert
is activated via a text message, email or an automated phone call.
o Quick Tips - Provides quick reference assistance for primary vehicle
feature location and function.
o Location Sharing - Enables sending vehicle location to select friends
and members of social networking sites, including Facebook - directly
from the vehicle.
o Voice Text Messaging - Enables hands-free text messaging to SMS text
recipients, including the ability to initiate text messages, rather than
only respond to messages, as with some competitive systems.
Vehicle Self Diagnostics:
o Automated Diagnostic Trouble Code Notification - Provides explanation
and repair assistance using vehicle data and off-board diagnosis
capabilities to better inform the customer of vehicle trouble alerts. A
combination of in-vehicle display alerts and guided voice messages
provides customers with additional instructions (information also sent
to the customer's preferred dealer to assist with the repair process).
o Maintenance Alert - Notifies customers via website, email or SMS message
that an upcoming service is due at various thresholds leading up to the
event. Configured online, the alerts explain what is included in
particular maintenance intervals.
o Recall Advisor - Provides all pertinent recall information should a
recall be initiated.
o Web Vehicle Diagnostics - Provides a report of vehicle diagnostics,
eco-coach performance and other important information in a monthly email
report and web page update, starting 30 days after registering with the
Blue Link service.
o Stolen Vehicle Recovery - In the event a customer's vehicle is reported
stolen (and a stolen vehicle report has been filed with the appropriate
police department), the response center can provide assistance to the
police in an attempt to recover the vehicle.
o Stolen Vehicle Slowdown - Used with Stolen Vehicle Recovery, this
enables law enforcement to gradually reduce the engine power of the
vehicle, thus slowing it down to safe levels. A warning will be
transmitted to the driver prior to the slowdown procedure.
o Vehicle Immobilization - Used with Stolen Vehicle Recovery, this enables
law enforcement to send a signal to the vehicle which immobilizes the
engine management system, thus preventing startup. This capability is
only valid when the ignition is off, but the command can be saved by the
engine ECU for later immobilization if the vehicle is on or in motion at
the time of signal transmission.
o Valet Alert - Enables alert via text message or automated phone message
when the customer's vehicle moves beyond a prescribed region.
o Geofence - Enables monitoring vehicle movement in and out of pre-defined
regions configured on the owner's website. When the vehicle enters or
leaves a designated region, the customer is notified by email, text
message or automated phone message.
o Speed Alert - Notifies the customer via email, text message or automated
phone message when their vehicle exceeds the specified speed threshold
established on the owner's website. High value for parents of teen
drivers and fleet customers.
o Curfew Alert - Notifies owners if the vehicle is being used outside a
pre-determined time interval. Alerts are configured online and sent via
text message and/or automated phone message.
Blue Link Guidance package:
o TBT (Turn-by-turn) Navigation Service - Turn-by-turn navigation guidance
provided for downloaded Points of Interest. Both visual and audio
guidance is provided.
o POI Web Search by advanced voice recognition system and download -
Enables Point-of-Interest searches using an automated voice system.
Results can be downloaded to the vehicle navigation system. Live
operators provide additional support, if needed.
o Daily Route Guidance with Traffic Condition - Enables customers to
pre-define several routes to a common destination and receive a
regularly-scheduled traffic alert for traffic delays along those routes.
Results include flow and incident data, along with "Fastest Route"
o Traffic - Provides traffic information surrounding the customer's
vehicle and in the nearby area, based on preferences established using
the owner's website.
o Gas Station Locations and Gas Prices - Locates gas stations by price,
brand or fuel type from the vehicle. Results are played back via
automated voice, and can be downloaded to the vehicle's navigation
o Eco-Coach - Tracks the customer's driving performance habits (MPG and
CO2 emissions) on a continual and historical basis. Results and
environmentally responsible driving recommendations are provided on the
o Restaurant Ratings - Provides restaurant ratings for local restaurants
with address download for turn-by-turn navigation or onboard navigation.
o Weather - Provides weather forecasts and alerts for the immediate area
or for customer-defined locations within the owner website. Alerts also
appear during navigation routing.
More details on Hyundai Blue Link are available at www.HyundaiBlueLink.com.
HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 800 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle warranty, Hyundai's 10-year/100,000-mile powertrain warranty and 5-years of complimentary Roadside Assistance.
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