Hosted CRM Solution promotes usability via customization.
Press Release Summary:
Along with Web 2.0 technologies, Siebel CRM On Demand v14 combines CRM functionality with customization and integration capabilities. Application can be tailored to support unique business needs via process, data, and UI customization features, while Oracle Fusion Middleware technology allows for use of pre-built integration solutions. Sales, marketing, and service automation capabilities are coupled with embedded analytics, pre-built data warehouse, and built-in virtual call center.
Original Press Release:
Oracle Announces Availability of Siebel CRM On Demand Release 14
Extends Comprehensive CRM Functionality with Web 2.0 Technologies, Advanced Customization and Administration and Comprehensive Integration
REDWOOD SHORES, Calif., July 25 -- Oracle (NASDAQ: ORCL) today announced the availability of the latest version of Oracle's Siebel CRM On Demand Release 14, which demonstrates Oracle's rapid innovation with 14 releases in just three-and-a-half years. Siebel CRM On Demand Release 14 combines the industry's most comprehensive CRM functionality with next- generation usability, advanced customization capabilities and comprehensive integration to enable organizations of every size to increase end-user productivity and deliver superior business results.
Next-Generation Usability
By bringing Web 2.0 technologies to hosted CRM, Siebel CRM On Demand sets a new standard for productivity and user adoption. Siebel CRM On Demand simplifies user tasks, minimizing navigation steps, mouse clicks and page refreshes. Additionally, Siebel CRM On Demand adds powerful homepage customization so users can arrange elements on the page, including lists, history and favorites to suit the way they like to work.
Advanced Customization Capabilities
With this latest release, users of Siebel CRM On Demand can easily tailor the application to support their unique business process by leveraging comprehensive process, data and UI customization features. Organizations can embed best practices, streamline data entry and configure different layouts for different types of records. Additionally, support for complex, cross- matrixed organizations make it easier to setup the system to model their organizational structure and provide access to the appropriate information.
Comprehensive Integration Capabilities
Siebel CRM On Demand enables comprehensive integration capabilities so that customers and partners can easily and quickly establish integration at all levels between Siebel CRM On Demand and other applications. Because the solution leverages Oracle Fusion Middleware technology, customers can either use the pre-built integration solutions out-of-the-box or easily extend it to meet their unique requirements.
Industry-Leading CRM Functionality
Siebel CRM On Demand delivers the most comprehensive set of sales, marketing and service automation capabilities with virtually no up-front IT investment at a predictable cost. Siebel CRM On Demand provides unique features and functionality, including embedded analytics and a pre-built data warehouse to drive real-time decision making; a built-in virtual call center to support call agents without the need for telephony infrastructure; and industry editions that help further reduce the time, labor and costs associated with configuration and accelerate time to value.
About Siebel CRM On Demand
The Company's comprehensive, Software-as-a Service (SaaS) CRM solution, Siebel CRM On Demand delivers low-risk, hosted customer relationship management that can help customers accelerate sales, improve marketing and deliver consistent customer service. With customers that include leading SMB and Enterprise organizations globally, Siebel CRM On Demand is the most complete hosted CRM solution for accelerating business results.
Pricing and Availability
Siebel CRM On Demand Release 14 is now available to new customers, starting at $70 per user per month. Terms, conditions and restrictions apply. For further information, please visit http://www.oracle.com/crmondemand.
About Oracle
Oracle (NASDAQ:ORCL) is the world's largest enterprise software company. For more information about Oracle visit our Web site at http://www.oracle.com/.
Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
The document is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.
CONTACT: Karen Tillman, +1-650-607-0326, karen.tillman@oracle.com, or Susie Penner, +1-650-506-1973, susanne.penner@oracle.com, both of Oracle
