Help Desk Software supports Microsoft® .NET platform.
Share:
Press Release Summary:
FootPrints® v6.0 employs open architecture combined with support for Microsoft® .NET Web Services Framework to streamline help desk and support operations. Software offers web-based platform to centralize and automate internal help desk operations, external support processes, and online self-service. Offerings include .NET Web Services XML/SOAP module, e-mail management, rules-based task automation, access to third-party knowledge bases, and LDAP integration.
Original Press Release:
UniPress Software to Unveil Next Version of Web-Based Help Desk Software with Support for Microsoft's .NET Platform
FootPrints' Open Architecture Combined with .NET's Flexibility Offers a Powerful Combination to Streamline Help Desk and Support Operations
EDISON, NJ (February 26, 2003) - UniPress Software, Inc., a leading provider of web-based help desk and support automation software, today announced that the next version of its flagship product, FootPrints®, scheduled for release in Q2 2003, will support the Microsoft® .NET Web Services Framework. This new release will include tight integration with .NET applications and services, making it even easier for organizations that use FootPrints to centralize their help desk and support operations, and improve efficiencies.
Targeting mid-market companies and departments within large enterprise organizations, FootPrints offers a web-based platform to centralize and automate internal help desk operations, external support processes, and online self-service. As a completely web-based system, FootPrints is easy to deploy, customize, and manage, and requires no programming, third-party consulting, or training.
"The Microsoft .NET architecture provides a centralized platform for organizations to leverage the Internet to automate their business processes and workflow," said Mark Krieger, President of UniPress. "FootPrints' open architecture used in conjunction with the flexibility of .NET offers a powerful combination for our customers to streamline help desk and support initiatives across the organization, and deliver a range of self-service capabilities via the Internet."
As part of the planned .NET support, the new version of FootPrints will feature a standard .NET Web Services XML/SOAP module to enable .NET applications and services to use FootPrints functionality to automate help desk tasks such as creating service request tickets, or querying the system to review open ticket assignments.
To further extend FootPrints to .NET, UniPress will bundle a sample application module that demonstrates the system's .NET functionality. Using this single client application, technicians from any location can seamlessly download FootPrints tickets and other data into the client spreadsheet, and update those tickets once they are back online - all via XML.
The .NET platform will make it even easier to deploy FootPrints to improve help desk and support operations, as well as manage a broad range of business activities, such as development and bug tracking, customer relationship management (CRM), IT resource management, and other project management.
The FootPrints product line is used by over 1,200 organizations worldwide, across a range of industries. The software includes several unique features and functionality, such as advanced e-mail management, rules-based task automation, self-built and integrated access to third-party knowledge bases, online self-service, and LDAP integration that provides a dynamic link to corporate address books, such as Microsoft Exchange 5.5, Exchange 2000, Active Directory(TM), and others.
This next-generation version will be released as part of FootPrints 6.0, scheduled to ship in Q2 2003. Contact UniPress for more information.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based help desk and support automation software targeting mid-market companies and departments within large enterprise organizations. The company's FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve service and support operations, such as centralized customer issue tracking, e-mail management, online self-service, knowledge management, dynamic access to existing Microsoft Exchange and other LDAP-based directories, asset discovery and management, and change and configuration management. The FootPrints product line is widely used by more than 1,200 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, EnCana, Kampgrounds of America, Skechers, Charles Schwab, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
