Help Desk Software offers flexible tracking fields.
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Press Release Summary:
Using Microsoft .NET technology, BridgeTrak Suite 7.0 offers solution for internal or external support operations across Microsoft® Windows® Server or Web platform. Integrated applications automate support service notifications, optimize help desk efficiency, and provide web portal to central help desk for customer self-support. Program includes service-driven notification feature for assignment of issues based on technical skill, scrolling headlines, bulletin board, and email templates.
Original Press Release:
Kemma Software Releases BridgeTrak Suite® Version 7.0 - The Next Generation of Help Desk Software
PITTSBURGH, May 4 /-- Kemma Software, a leading provider of help desk software, announces the release of BridgeTrak Suite 7.0, a flexible and comprehensive solution for internal or external support operations across a Microsoft(R) Windows(R) Server or Web platform. With 10 years of success and experience behind the product, BridgeTrak Suite version 7.0 is completely re- written from the ground up using Microsoft(R)'s .Net technology. The BridgeTrak Suite of solutions contains tightly integrated applications to automate support service notifications, improve help desk efficiency and provide a web portal to your central help desk for customer self-support. Optional expansion modules enable businesses to create a tailor-built solution for individual company requirements while optimizing help desk functionality.
The BridgeTrak interface is customizable with flexible tracking fields for customer and issue data. Optional data can be tracked by creating custom fields to support a variety of help desk needs. New features to enhance communications include a service-driven notification feature for assignment of issues based on technical skill, scrolling headlines, a bulletin board and email templates. BridgeTrak's group issue assignment makes the help desk effective for use by multiple groups or across departments. Standard help desk features include a query builder, flexible reports, and a knowledge base available for internal or external publishing.
Expansion Modules
The BridgeAccess customer web portal is available for external customers to add, view or update issues to the help desk. Other expansion modules, BridgeReceive, BridgeAutoEscalate and BridgeSearch, run as services, and automate email notifications, generate new support issues from inbound emails, and provide an up-to-date index for immediate database search results. The Active Directory Integration module simplifies the management of customer and technician login data.
A complete list of expansion modules and new features in BridgeTrak Suite version 7.0 can be requested from sales@kemma.com, or by contacting a sales representative at 1-724-443-5900.
Pricing and Availability
BridgeTrak Software is available with pricing starting at $995 for a 5- user license, with expansion modules starting at $395. Support agreements are extended on an annual basis and include software upgrades and maintenance updates. A BridgeTrak Suite evaluation download or price quotes are available upon request from sales@kemma.com or by calling 724-443-5900. Trial versions of the software are available online at http://www.kemma.com/.
About Kemma Software
Kemma Software, servicing the needs of help desk centers and support organizations for 10 years, is a privately held company located in Pittsburgh, Pennsylvania. With customers worldwide, Kemma Software is an established leader in the help desk and asset management arena.
CONTACT: Jeffrey Muschar, President and Founder of Kemma Software,
+1-724-443-5900
