Automating service estimates and customer history improves productivity, accuracy and profitability
ALLENTOWN, Pa. – MAM Software, a leading provider of business management solutions, has announced Hawaii Tire Company, the largest tire and automotive service chain on the Big Island of Hawaii, has measured significant success since implementing MAM Software's VAST Enterprise Retail point of sale and management system. The software system was installed in all four of the company's Lex Brodie's Tire stores in 2011 and the company has measured significant improvement in efficiency, revenue and accuracy.
Prior to upgrading, Hawaii Tire was using a dated point of sale system with limited capabilities. Now, after two years, MAM Software has reported increased margins and revenues, streamlined productivity and improved the customer service experience. The productivity improvement and time savings Hawaii Tire gains from VAST are an invaluable benefit. The automated system saves employees from manually building estimates, determining what parts need to be included, calling multiple suppliers for pricing and availability, and calculating margins individually.
Key benefits achieved with the VAST system include:
- Follow-up sales on return visits are up 80% because the system notifies personnel that service was recommended and previously declined
- Customer follow up and retention programs through mail and email reminders is now over 90% hands-off thanks to automation
- Tire quoting, which includes all fees, such as mount, balance and disposal is 80% faster
- Repair invoicing is 50% faster since duplicate work of entering estimates into the point of sales system is eliminated
- Parts returns due to ordering the wrong part for a mechanical repair is down 60% because the system forces the capture of VINs at customer check-in for 'right the first time' parts ordering.
The Windows-based VAST Enterprise Retail point of sale and management solution manages day-to-day business operations, including estimating, sales, order processing and extensive business reporting. The solution includes an integrated parts catalog and labor guide to accelerate the estimating process while ensuring all jobs are profitable.
"The VAST system gives us great efficiency and visibility. The Work Order Screen keeps track of everything, and estimating is viewable on one screen. We can view multiple location inventories at one time, and when a sales manager creates an estimate, that estimate can be viewed by anyone else for consistency and reliability in pricing and deliverables," stated Josh Porter, Managing Director for Hawaii Tire Company.
"Hawaii Tire wanted a point of sale and management system that could manage all of its business offerings, and offer stability and flexibility - features that were lacking in their previous system," explained Bill Klepeiss, President VAST Division for MAM Software. "We're proud to say that two years since implementation, Hawaii Tire has recorded significant improvement in a number of key areas, including customer relationships and profitability."
About Hawaii Tire Company
Hawaii Tire Company owns four Lex Brodie's Tire Stores on the Big Island of Hawaii, making it the largest tire and automotive service chain on the island. The company sells top quality brand name tires and also has an extensive service department specializing in brakes, tire balancing and tire repair, as well as mechanical services like A/C work, timing belts, steering and suspension work, and more. Lex Brodie's is an iconic name in Hawaii, recognized for high levels of customer service and a clean and comfortable waiting area, and that tradition continues today.
For more information, visit http://lexbrodiestire.com.
About MAM Software
Renowned for its innovative and flexible approach, MAM Software is a leading provider of business management solutions, with dedicated product groups for the US and UK automotive aftermarkets. The company focuses on improving the efficiency and profitability of companies with complex supply chains via the use of specialized software and services.
For more information, visit www.mamsoftware.com.
Web Site: http://www.mamsoftware.com