ClickSoftware's ClickLocate Solution Being Used to Locate Engineers in Real-Time
BURLINGTON, Massachusetts, May 29 - ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), a leading provider of workforce and service optimization solutions, today announced that Gaz Metro, one of Canada's largest natural gas distributors, has successfully gone live with their ClickLocate solution. Gaz Metro chose ClickLocate predominantly for its capacity to optimize emergency response times.
Gaz Metro covers the entire Quebec province; they oversee a very large territory that includes 9 different regional offices. With approximately 300 field technicians who work in different areas, (including new installations, preventive maintenance and meter management), Gaz Metro also has an important part of its work in emergency coverage, which includes approximately 12,000 emergency calls a year. As a regulated business, Gaz Metro has to respond to every single emergency call in less than 35 minutes. As such, the Company chose ClickSoftware's location-based services solution to improve productivity and reduce operational costs.
The rollout of ClickLocate commenced on November 30, 2006 and was completed in late December 2006. To date, all 9 regional offices as well as the corporate office have gone live with the solution. Gaz Metro dispatchers are now using ClickLocate to locate engineers in real-time close to emergencies (within the 35 minute regulated response time frame). The response from dispatchers has been very positive throughout the roll-out phase, and they have been particularly appreciative of the excellent response time and the reliability of the data displayed in the ClickLocate Wizard.
"We are delighted that Gaz Metro has successfully deployed our location based services solution," said Hannan Carmeli, Chief Operating Officer, ClickSoftware. "Adding ClickLocate to our ServiceOptimization Suite provides one more step in our development of the real-time service enterprise. Our uniqueness relative to the competition is in enabling proactive, automatic, and optimized decisions. It is not just about visualizing locations on a map, it is about acting on it in real time and this is exactly what ClickLocate enables."
ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners - ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Massachusetts and Israel, with offices in Europe, and Asia Pacific.
For more information about ClickSoftware, please call +1-781-272-5903 or
+1-888-438-3308, or visit www.clicksoftware.com.
Gaz Metro Overview
With more than $2.9 billion of assets and more than 1,500
employees in Quebec, Gaz Metro is a leading Quebec energy company and one of
Canada's largest natural gas distributors. Gaz Metro serves about 167,000
customers in Quebec through an underground pipeline network of almost 10,000
Through its wholly-owned subsidiary, NNEEC, Gaz Metro has been
active in New England's energy industry since 1986 and has nearly 300
employees there. NNEEC includes Vermont Gas Systems, the sole gas distributor
in Vermont, and Green Mountain Power Corporation, the second largest
electricity distributor in that State.
Through subsidiaries, affiliates, companies subject to significant influence and partnerships, Gaz Metro is active in natural gas
transportation and storage as well as energy services and water and waste
water systems and fibre optic networks. Gaz Metro also participates in
various development projects in the energy sector.
Source: ClickSoftware Technologies Ltd
+1-781-272-5903 x 2235